The Managing Supervisor of Quality Assurance is responsible for developing, implementing and managing all quality systems, processes and procedures throughout the Anatomy Gift Registry to enable the provision of services to the community; while ensuring the health and safety of employees, customers and the public, within the guidelines and standards of multiple regulatory agencies and the best practices of our industry and within the scope of the ethical and transparent nature of a non-profit organization. The Managing Supervisor of Quality Assurance acts as a designee of the Medical Director and serves at their discretion.
PRIMARY RESPONSIBILITIES •Design and implement various quality assurance (QA) policies and procedures. •Implement and interpret all relevant regulations and standards; such as American Association of Tissue Banks (AATB) Non-Transplant Anatomic Donation Standards (NTADS), New York Non-transplant Anatomic Bank, Maryland Crematory Regulations and Mortuary Transport Services, Maryland Department of Environment, OSHA / MOSH and QA standards, etc. •Assure ongoing compliance with quality and industry regulatory requirements and standards. •Review implementation and efficiency of quality and inspection systems. •Perform quality assurance donor acceptability assessment for appropriateness of donor / tissue release for use in medical education and research, and adherence to regulations and standards. •Assist with performing various internal and external audits as scheduled or otherwise determined as necessary. Document internal audits and other quality assurance activities. Collect and compile statistical quality data. Prepare reports to communicate outcomes and status. •Devise and implement sampling and testing procedures. •Develop, recommend and monitor corrective and preventative activities (CA/PA). •Coordinate and support on-site audits conducted by external entities. Evaluate audit findings and implement appropriate corrective action. •Monitor risk management activities and document management systems. •Complete Department of Health notification of donor contagious diseases, as applicable. •Interact with various Transplant Agencies’ QA staff to verify any shared donor information and serology results, as well as communicate any of our findings that have a bearing on the safety and health of the Transplant Agencies’ staff or a real &/or potential transplant recipient(s). •Ensure accuracy, appropriateness and completion of donor records. •Review and update donor records with any additional medical records information, amend tissue internal and/or external notes for released donor / tissues; and initiate recall tissue if appropriate •Actively participate in the organization’s Safety Program •Evaluate Accident / Injury Reports to determine areas of concern for safety for employees and visitors, assist in providing first aid to visitors and staff (if competent) •Identify training needs to meet quality standards. Assist with the development and implementation of AGR Staff Training Programs. •Participate in processes of interview and selection of talent for the organization. •Conduct performance evaluations on direct and indirect subordinate staff and participate in feedback evaluation process for peer staff members. •Rotate after-hours-on call duty for Manager-On-Call (MOC) for AGR staff supervision and employee relations. •Assist QA VP and/ or Director in identification, training, and evaluating other QA subordinate staff •Perform additional duties and assignments as needed.
MANAGER/SUPERVISORY RESPONSIBILITIES Will have direct and indirect reports.
SKILLS, KNOWLEDGE AND ABILITIES REQUIRED •Minimum of one (1) year of experience working in a supervisor or managerial or teaching position; with a demonstrated ability to coach, mentor and develop others. •Minimum of one (1) year of experience in the medical field; including areas of: nursing (medical-surgical, orthopedic &/or trauma), General Clinical Care, Utilization Review, Donation (Organ Bank / Tissue Bank / Eye Bank / Non-transplant tissue bank), Registered / Licensed Clinical Dietician, Public Health, or related experience. •Demonstrated knowledge of medical terminology, medical and surgical procedures, diseases of the adult and/or geriatric patient, communicable disease, etc. •Demonstrated ability to decipher medical records, questionnaires, and historian statements. •Solid judgement and decision making skills. •Exceptional attention to detail. •Excellent verbal and written communication skills. •Strong organizational and prioritization skills. •Strong time management skills. Ability to successful manage tasks and projects with competing priorities and deadlines. •Ability to work well as a team member and individual contributor. SKILLS, KNOWLEDGE AND ABILITIES DESIRABLE (in addition to the above) •Experience in quality inspection, and or testing. •Knowledge of organ / tissue donations guidelines and regulatory requirements. •Prior experience working in a transplant or research tissue bank related position. •Strong knowledge of quality assurance tools, concepts and methodologies.
EDUCATION REQUIRED •Bachelor’s degree or equivalent work related experience; or higher.
CERTIFICATION / LICENSURES HIGHLY PREFRERRED •Certified Tissue Bank Specialist, Quality Auditing or Engineering, Six Sigma, Procurement Transplant Coordinator (CPTC), Certified Clinical Transplant Coordinator (CCTC), Certified Clinical Transplant Nurse (CCTN), Certified Eye Bank Technician (CEBT), Certified Preservationist (CTP), Registered Dietician (RD), Licensed Practical Nurse (LPN) or a Registered Nurse (RN).
TECHNICAL SKILLS •Strong knowledge of MS Office suite •Experience working with databases WORKING CONDITIONS AND/OR PHYSICAL REQUIREMENTS •Occasional travel to attend various industry meetings. Travel may be local or outside of the local area. •Ability to work in various departments and/or parts of the facility with hot to cold temperatures (i.e. freezers and warehouse) for purposes of auditing, assisting or other supervisory function. •Physical ability to walk and stand for long periods of time. •Ability to perform work using a computer for extended periods of time. •Physical ability to occasionally lift up to 25-50 pounds unassisted.
Additional Salary Information: Exempt. Salary commensurate with education & experience. Benefits include full paid health/dental for employee and dependents, fully paid LI/SDI/LDI, retirement, sick & PTO
The Anatomic Gift Foundation, Inc., (AGF) d/b/a Anatomy Gifts Registry, is a non-profit, 501 (c) (3), organization founded in 1994. The mission of AGF’s caring and compassionate program is to serve meritorious research scientists, clinicians, and medical educators with expertly prepared, safe, and efficacious, human anatomical specimens gifted from donors’ and donor families’ participating in our ...Whole Body Donor Program. AGF also serves the donors and their families by providing services relating to the donation process; including, but not limited to: obtaining informed consent / authorization for donation within established legal hierarchy, acquiring vital statistic information for purposes of filing a death certificate, transportation of the deceased from the place of death to our facility, perform cremations and provide ashes to the family (for their memento, internment, scattering), resources regarding grief counseling, etc.