The Senior Administrator of the Primary Care Service Line (PCSL) will, in a dyadic relationship with the Senior Medical Director of the PCSL, lead the service line for the entire SSM Health Wisconsin region. Together, the leadership pair are accountable for all aspects of service line performance. The aim of the SSM Health Wisconsin region is to be the network of choice for all payors, especially Dean Health Plan. To this end, the region and the PCSL will be known locally and nationally for service excellence, unparalleled patient experience and convenience including access to services and referring physician satisfaction. The Senior Administrator of the PCSL reports to the Vice President of Operations, reports to the Service Line Leadership Committee as a member of the Service Line leadership team, and oversees the region’s Primary Care Administrators.
Master’s degree in business or healthcare administration with seven to ten years of healthcare management experience.
Strong interpersonal, organizational, communication and leadership skills.
Proven critical thinking and problem-solving abilities, including resolution of complex problems requiring innovative solutions.
Ability to collaborate across various stakeholder groups and influence change.
Ability to navigate in a growing, evolving, and sometimes ambiguous environment.
Prior experience as a service line leader.
Prior primary care operations experience in a large multi-specialty medical group and integrated delivery system include care model transformation activities.