Provides leadership for care transitions teams, including Care Management, Palliative Care, Gerontology, Advanced Care Planning, and Home Health & Hospice. Coordinates with other departments across the health care system to delivery high quality care. Responsible for quality metrics to include but not be limited to: Length of Stay, Readmission Rate, MLR and Patient Satisfaction as well as required regulatory and accreditation practices. Works collaboratively with physicians, administration, colleagues and staff to achieve the goals of Confluence Health.
Strategic Planning & Leadership: Works with CH senior leadership team and other leaders across the organization to implement and maintain strategic plans and activities that meet, and align with the needs and goals of CH. Leads transitions of care teams to achieve department goals as well as the goals of the overall strategic plans of the CH. Keeps current with the latest emerging healthcare issues and brings those to the table in all relevant discussion forums & planning events.
Staff and Department Management: Directs the work of care transition leaders and mentors as appropriate. Conducts performance evaluations and recommends increases, promotions and disciplinary actions. In partnership with dyad partners and department leaders, develops departmental goals and plans designed to attain agreed upon goals. Develops policies and procedures affecting the department and audit procedures to determine need for change/modifications. Monitors and continually improve staff utilization to determine effectiveness. Hires, fires, and assists in the training of new employees. Works closely with the CAO & CNO to proactively address union concerns and maintain harmony with the union. Address union contract renewals that meet budgetary requirements.
Operations Management: Assists with planning of acquisition of capital, and creation of operation budget to effectively and efficiently achieve departments goals and objectives including the development and implementation of new services. Coordinates all operational activities in responsible departments to ensure that service levels are met or exceeded. Communicates priorities and interaction with all CH users and other to ensure the timely achievement of operational requirements, as directed by the strategic plan. Coordinates and integrates activities with the leadership team and dyad partnerships.
Customer Service, Advisory/Communication: Provides proactive advice, counsel and services to management and employees. Prepares and presents performance measurements to management and executives. Participates in key health system departmental meetings to improve communications and align service expectations with current plans. Provides the best possible customer service. Explains and communicates Health System and care transition philosophy, strategic goals, policies and standards to employees, medical staff, hospital administration and others across the health system and the broader system of care in the region.
Projects: Manages projects as assigned and is responsible for successful completion within budget.
Budgeting: Works with the CNO to develop and proactively manages budgets and business plans and monitors performance as necessary and appropriate. Approves expenditures against the budget. Responsible for budgets of new projects under administrative responsibilities. Works closely with the CNO & CFO to monitor financial performance and addresses variances. Establishes and maintains programs for systematic, continuous evaluation of and utilization of department resources.
Professional Development: Participates in professional development activities and maintains professional affiliations. Keeps abreast of developments in the field and arranges staff training programs to improve and/or enhance skills & techniques.
Works closely with dyad partners, CH managers and staff to ensure that effective teamwork and communication is always in place. Works to eliminate any walls and barriers throughout the organization.
Establishes good collaborative working relationships with all physicians, administrators, managers & staff and strives to provide the highest value care, in a way which also maximizes the patient/family experience.
Other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Masters’ degree in Healthcare Administration, Business, or related field.
7 years management experience with 5 years senior level administrative experience in a healthcare setting involving both inpatient and outpatient management responsibilities.
Internal candidates: Master’s degree with 6 years management experience with 3 years of senior level administrative experience at Confluence Health. Completion of CHVS certification.
Demonstrated expertise with LEAN methodology.
Ability to envision the future and develop strategic plans based upon those visions, and then to take those strategic plans which align with overall system strategic goals and assist in translating them into realistic tactical plans.
Proven ability to direct and manage a professional staff of 15 people including supervisory level staff.
Demonstrated ability in building positive relationships.
High levels of problem solving ability to proactively determine problem areas and coordinate implementation of effective solutions.
Solid project management skills with an ability to coordinate many concurrent projects.
A solid understanding of healthcare business information needs.
Excellent written & verbal communication skills, and outstanding customer service skills.
Must obtain CHVS Leader Certification within one year of hire or promotion.
Must maintain primary residence in the Confluence Health service area.
Hold a valid Washington State Registered Nursing License.
Internal Number: 20302
About Confluence Health
Who We Are:Confluence Health is an integrated healthcare delivery system that includes two hospitals and more than 40 medical specialties, to provide comprehensive medical care in North Central Washington. With over 270 physicians and 150 advanced practice clinicians, Confluence Health is the major medical provider between Seattle and Spokane. Our goal is to deliver high-quality, safe, compassionate, and cost-effective care close to home. Staying on the leading edge of healthcare innovation is important, so we invest in technology—to provide better care for our patients and allow our providers to operate at the highest level.Our Mission:We are dedicated to improving our patients’ health by providing safe, high-quality care in a compassionate and cost-effective manner.Our Vision:To become the highest value rural healthcare system in the nation that improves health, quality of life, and is a source of pride to those who work here.