This position is responsible for the efficient and effective operation of the practice, including general office administration, daily operations involving personnel management and performance, patient throughput, provider relations and scheduling, and department budget preparation.
Manages the overall operations of the practice in order to ensure that continuous, quality, accurate, timely and cost-effective services are provided. Collaborates with providers and managers from other departments to ensure a high quality patient experience.
Provides effective leadership and promotes teamwork both internally and externally. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the staff. Develops goals and performance expectations for staff.
Establishes and updates policies and procedures in accordance with practice, facility, and system policies and procedures, standard practices of the profession, and related local, state, and federal laws. Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the Compliance Liaison in designated practices.
Responsible for patient relations and works collaboratively with professional staff and other departments to ensure the highest level of patient satisfaction.
Responsible for the financial management and development of the practice. This includes ensuring proper accounting controls and practices are followed and documented to secure the financial viability of the practice. Maintains a variety of financial and statistical records to ensure accurate documentation and compliance with established regulations and laws.
Assists in the development and implementation of continuous quality improvement and monitoring on an ongoing basis to meet the mission, goals and objectives of the practice and organization.
In an academic setting, trains residents on elements of practice management so they are prepared to successfully develop their own practice. Training covers staffing roles and requirements, HR issues, interpretation of financial statements, tracking metrics of practice performance, and credentialing and licensure processes.
Some settings may require the incumbent to occasionally function as a MA, LPN or RN, in which case the incumbent must possess the appropriate licensure to function in this role.
Requires a level of business and financial knowledge as normally obtained through the completion of a bachelors degree in healthcare administration, business, finance or related field.
If required to provide coverage in a clinical capacity, the requisite licensure will be required (i.e. MA, LPN or RN).
Requires strong personnel management, operational flow and financial/accounting skills normally obtained through at least three years of medical office supervision/practice management experience. Requires experience working in a managed care environment. Must have strong computer skills, including the ability to work with medical software and spreadsheets. Must have exceptional interpersonal and communication skills. Requires the ability to manage multiple changing priorities in an effective and organized fashion.
Knowledge of business plans, budgeting and quality improvement process preferred.
Additional related education and/or experience preferred.
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.