This position works to ensure the efficient and effective operation of the assigned urgent care zone of up to eight clinics, including day-to-day administration of non-provider staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Monitors all key performance indicators and constantly identifies and implements changes in areas for improvement and efficiencies.
Supervises the day to day activities of non-provider staff, ensuring a high level of productivity. Continuously monitors the operations and workflow of the assigned urgent care zone and revises operational procedures as necessary in alignment with system practices to ensure efficiency and drive extraordinary results.
Provides exceptional leadership and promotes teamwork and collaboration within the urgent care setting and within the Banner system. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non-provider staff ensuring that staff is appropriately deployed among offices.
Oversee all functions of the assigned urgent care zone including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
Functions as a liaison between non-provider staff and providers to ensure effective service for patients. Establishes and maintains effective working relationships with urgent care providers. Serves as a role model and resource person for providing quality patient care and patient information as needed.
Maintains office policies and procedures in accordance with provider requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements. Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices.
Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.
Covers front and/or back office functions. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.
Collaborates with all urgent care and Banner leaders and teams within the market and system to ensure we provide seamless and integrated services to our patients and meet/exceed our established key performance metrics.
Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associates Degree.
Requires a level of knowledge and ability normally demonstrated by at least three years experience in a provider's office or medical environment. Requires excellent communication and organizational skills.Requires two or more years of supervisory experience.
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.