Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty clinic with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients.
To outline laboratory manager responsibilities that are collaborated with assigned laboratory director (MD) and ancillary lab director
Directs, supervises and collaborates with leadership for the operation of the laboratory and activities of personnel
Performs administrative duties that may not be limited to those mentioned in this job description
Responsible for departmental budget creation, projections, goal setting, creating objectives and management of these components for best interests of the organization and those we serve
Prepares monthly financial report out to ancillary director (not limited to) with an explanation of any significant budget variance (determined in real-time) with plausible strategies and correction action plan
Responsible for performance improvement activities regarding quality control, policy and procedure manuals along with proficiency testing.
Collaborates with human resource department for the following; reviewing and updating job descriptions annually or as needed, correct verbiage for job postings, interviewing and candidate selection and onboarding new employee
Collaborates with lab and ancillary directors in overseeing all areas of the laboratory
Responsible for creating/overseeing/assigning work schedules to include PDO management in all locations and/or collaborates with site office management that governs their site activities
Administrates laboratory quality assurance activities and controls based on the latest practice standards and all regulatory recommendations
Provide scheduled and/or random site visits to ensure quality control records are accurately maintained and will support concurrent quality activities to include corrective action plans
Prepare, conducts or assigns annual performance evaluations in a timely manner along with periodic coaching as needed to ensure every employee has the full benefit of their annual evaluation. This includes engaging with staff to set goals/expectations, competency reviews and testing, regulatory readiness and performance improvement activities as needed
Role models and sets expectations for others for service excellence and a “getting to yes” approach with every aspect of the assigned job role
Role models and sets expectations for others for W.I.L.M. and C.A.R.E.
Sets workplace standards with working partners for cleanliness and safekeeping for all laboratory resources
Ensures there is concurrent training for employees (trainers) for onboarding new staffing regarding organizational policies, safety protocols, and technical proficiencies
Monitors inventory control programs emphasizing cost containment
Engages in strategic planning and goal setting for the laboratory while aligning itself with organizational goals
Stays informed of technical advances and regulatory issues that impact office lab operations. Arranges or presents in-service education for staff. Encourages and arranges staff to attend outside relevant seminars. Fosters an atmosphere of questioning and learning
Fosters a collaborative approach with other departments for education and training for but not limited to Infection Control, OSHA preparedness, Safety, Facilities Management, Clinical, Administration, Human Resource, Business Office, HIPAA, and all outside governing agencies
Vital to the success of the organization and its membership, modeling appropriate appearance and behaviors is the top priority in every aspect of this management position and those affected by this position. This applies to all internal and external work setting opportunities
As a laboratory manager, it is imperative that working relationships are always fostered. That collaboration is expected from all parties. That when circumstances emerge that would otherwise affect successful outcomes-they be addressed appropriately and timely. That others feel valued and respected. That at no time loose conversations be allowed that would otherwise defame others ability to perform successfully
As assigned by laboratory director, ancillary director, and/or administration of Wilmington Health
Baccalaureate of Science degree in the clinical laboratory
Professional certification by a recognized certification agency (ASCP, NCA, etc.)
Minimum of 2-year experience in the field of the laboratory as a generalist and/or supervision capacity
Master’s in business or Management degree
Internal Number: 19081
About Wilmington Health
BECOMING A HIGH-PERFORMANCE HEALTH SYSTEM Wilmington Health’s drive to become a High-Performance Health System (HPHS) began over five years ago by taking a programmatic approach involving a three-part system of change including direction setting by our leadership, process improvement at the ground level, and a redesign of the most elemental processes throughout the organization. A priority was given to paying careful attention to metrics, analysis, and critical assessment of each innovation and how these changes may affect the total cost of care. Only by understanding each of these aspects at work was the organization able to pragmatically and intelligently design a future approach to the provision of healthcare. Additionally, Wilmington Health leadership began to put greater focus on creating a culture of change within the organization, understanding that this is the most powerful tool in any transformative process. Included were new and improved support systems for staff and providers and development of an inspirational approach to leading the entire team to provide patient-centered healthcare. Wilmington Health partnered with Blue Cross and Blue Shield of North Carolina to form ...an ACO agreement. This was the first insurer-provider Accountable Care Organization in the region. Currently, Wilmington Health providers participate in the Medicare Shared Savings Program (MSSP) through Physicians Healthcare Collaborative (PHC), a Wilmington Health subsidiary. The care given at Wilmington Health facilities is organized around a state-of-the-art Electronic Health Record (EHR). This allows our physicians and nurses to remain in close communication with each other, which is critical in today's complex medical system. Wilmington Health provides comprehensive, up-to-date care in multiple medical specialties, including allergy/immunology, audiology, cardiology, electrophysiology, dermatology, diabetes education, endocrinology, gastroenterology, hearing aid services, infectious diseases, neurology, nutrition services, occupational health services, oncology, podiatry, pulmonary, rheumatology, urology, and weight management. General, vascular, endovascular, colorectal, obstetrics and gynecology, orthopaedic, ear nose and throat, plastic and reconstructive, and robotics are among the surgical procedures we offer. Our primary care services are family medicine, internal medicine, obstetrics and gynecology, and pediatrics. Although many physicians at Wilmington Health tend to their patients at the hospital, Wilmington Health also has a highly specialized group of internists specializing in hospital-based medicine. Wilmington Health also offers medical services such as sleep evaluations, physical therapy, neurodiagnostic testing, general radiology, and CT and MRI imaging. We are able to perform a variety of cardiologic services: nuclear medicine, echocardiography, pacemaker evaluations, catheterizations, and HeartScore cardiac calcium scoring. We also have a fully integrated vascular laboratory for the evaluation of circulatory problems. Wilmington Health is committed to keeping patients of all ages and with issues of all complexities healthy. And, we are continually evolving our approach to healthcare, so the needs of our patients are met in as friendly an atmosphere as possible. Wilmington Health strives to be the center of medical and surgical excellence in this community and your healthcare destination of choice.