This position is responsible for the oversight, monitoring, facilitation, and coordination of data and information related to patient experience indicators at the system level. The person in this role joins a team of key liaisons for our experience measurement vendor, providing ongoing support to regional leaders in the set-up and maintenance of our account. This position responds to daily requests related to patient experience measurement, is responsible for the integrity of our data and provides the analytical support to ensure the success of the initiatives of our patient experience department.
Bachelor's degree required: BSN, Business Administration, Health Care Administration or technical /engineering field. Master's degree in health care, business or data management fields preferred.
Demonstrated ability to conduct and interpret quantitative and qualitative analyses.
Effective leadership, project management, and consulting skills.
Excellent verbal and written communication skills.
Effective interpersonal skills.
Proficient in Excel, Word, Powerpoint and other applications that apply. Familiarity with Tableau or Microstrategy preferred.
At least 3 years experience in healthcare organizations or related fields.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.