The Tier II - HRIS Service Specialist role combines technical and customer service skills to recognize, research, and isolate customer issues related to HRIS applications and follow-up to resolution. The Tier II - HRIS Service Specialist functions as the operational expert, and is the escalation point from Tier I. The Tier II - HRIS Service Specialist functions as the advocate for the system users and represents their needs when collaborating with Tier III to define system enhancements and the future technology roadmap.
Duties include but are not limited to:
Provide direct application end user support for HRIS applications (Taleo, SuccessFactors; others as assigned) Experience with application(s) a plus.
Utilize available technology to support the training and development of HRIS applications
Provide coaching and training to tier I support specialists and end-users as required
Provide the project management oversight of application initiatives that are operational in nature
Work closely with individual hospital application users and leaders to resolve issues with HRIS application functionality
Perform acceptance testing and regression testing for system upgrades and enhancements
Create corporate level and hospital level reports/customer reports as required
Share and advocate education and training best practices
Function as an advocate for the system operators and its users
Work as liaison between system user group and Tier III support team to address user issues.
Support other team members as required
Candidate must have a strong work ethic, teamwork capabilities, excellent multi-tasking skills, excellent written and oral communication skills, experience working directly with customers, project management experience a plus. Candidate must also be able to work independently and efficiently with minimal supervision.
High school graduate
Minimum of 4-5 years customer service experience
Minimum of 2-3 years experience in a technical support role
Incident management a plus (Customer service/phone etiquette)
Possess good organizational skills and ability to prioritize and manage multiple tasks
Proficient to expert using MicroSoft suite of products (Outlook, Word, Excel, PowerPoint, Project, Access)
Primary Location: Dallas, Texas
Facility: Tenet Headquarters
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905030502
About Tenet Headquarters
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.