This position is responsible for providing direction and focus on the revenue cycle process. The incumbent will work collaboratively with regional leadership and management to identify and implement best practices, improve information systems infrastructure, share knowledge to enhance the service and technical quality as well as overall outcomes in the revenue cycle process for CHRISTUS Physician Group.
Provides focus and direction to process improvement in revenue cycle management.
Establishes standards and processes to ensure continuous improvement in the revenue cycle.
Identifies best practices within and outside CHRISTUS Physician Group and facilitates the knowledge transfer to CHRISTUS Physician Group's operation.
Develops and implements training processes to improve cash collection, reduction of denials, and customer service excellence in all CHRISTUS Physician Group regions.
Establishes and facilitates Revenue Cycle meetings with Practice Managers/Administrators.
Oversees all aspects of medical record storage and retrieval for CHRISTUS Physician Group.
Responsible for maintaining/updating current Business Policies for CHRISTUS Physician Group as well as creating new Business Policies as they relate to the revenue cycle process.
Represent CHRISTUS Physician Group as the point person for the Recovery Audit Contractor ("RAC) program.
Will work in conjunction with the Implementation and Process Improvement team to ensure that Associates are properly trained on Athena Collector as well as our existing Business Policies.
Analyzes and make recommendations for collection agency services and monitors effectiveness of selected vendors.
Follows the CHRISTUS Physician Group guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
Maintains strict confidentiality.
Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
Maintains established CHRISTUS Physician Group policies, procedures, objectives, quality assurance, safety, environmental and infection control.
Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Physician Group's cultural diversity objectives.
Supports and adheres to CPG Service Guarantee.
Performs other related work as required
Bachelor's degree in business or health related field preferred with training in quality management or process improvement.
Proven organizational skills and ability to prioritize effectively.
Three to five years of consulting experience, patient account services, business office, collection agency or admitting and registration required
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.