The Employee Relations Manager acts as a liaison to gain a sense of outstanding issues and gaps in employee satisfaction, keep employees informed about corporate initiatives, and bridges the gap between the clinics and home office.
ABOUT SATELLITE HEALTHCARE Satellite Healthcare, Inc. has been among the nation's leading not-for-profit providers of kidney dialysis and related services since 1974. Through its affiliated services, Satellite WellBound, Satellite Dialysis, and Satellite Research, Satellite Healthcare provides unparalleled early patient wellness education, personalized clinical services, and a complete range of dialysis therapy choices. In addition, Satellite Healthcare has a well-recognized, enduring commitment to philanthropy and community service, from funding millions of dollars in research grants to sponsoring kidney programs nationwide. Satellite Healthcare is committed to advancing the standard of chronic kidney disease care so patients can enjoy a better life.
At Satellite Healthcare (SHC), we work with Purpose at the heart of everything we do. It starts with our Mission to make life better for those living with kidney disease and our Vision to be unsurpassed in our individualized experience, our quality, and our compassion. Our core Values round out our Purpose by defining how we choose to show up each day. As a member of the team, you will be invited to discover your own personal purpose at work and ways to activate that purpose to create a more fulfilling work-life for yourself. It is our hope and belief that, as you and your colleagues learn to courageously live and work by your purpose, you will find that it not only lifts your work and career, but the organization and the community of patients as well.
ABOUT THE ROLE Our teammates are among the companies' most valuable assets and resources. We share compassion for creating the best patient experience for all. It's what makes us unique! Employee relations encompasses the organization's overall approach to maintaining a positive, open, productive, cohesive and diverse work environment within the organization. Basic employee relations concepts include equal employment opportunity, fairness and consistency in the treatment of employees, effective communication between management and employees, documentation of employment actions and complaint resolution. Additionally, Employee Relations is concerned with anticipating, addressing and diffusing workplace issues that may interfere with the organization's business objectives, and with resolving disputes between and among management and employees.
The organization's Employee Relations model supports the policies and practices governing workplace rules and conduct, and guides its compliance to federal, state and local laws and regulations governing and impacting the employment relationship. The essence of Employee Relations is an ongoing, relationship building process which takes time, talent and effort by managers and employees. The ingredients of the employment relationship are communication, trust, ethics, morals, fairness, conflict resolution, career development and other intangibles. Good Employee Relations fosters' a continuous improvement mindset within the organization, results in employee engagement and increased employee retention.
ABOUT YOU You will play a vital role to ensure that Satellite's culture is reinforced and that employees feel connected, recognized and proud to be a part of the company. You enjoy engaging with employees on a one on one basis or in small groups. You act as a liaison to gain a sense of outstanding issues and gaps in employee satisfaction, keep employees informed about corporate initiatives, and bridge the gap between the clinics and home office. You think outside the box as you develop and implement plans to increase overall employee satisfaction. You approach your work with an indisputable sense of greater purpose as you establish and participate in employee involvement groups to address issues concerning culture, communication, recognition and other areas of employee satisfaction. You listen with intent as you conduct employee exit interviews to gain a better sense of existing employee issues. You understand the importance of coaching, recognition and communication, and partner with the Training and Development Director to reinforce these key skills.
WHAT YOU WILL GAIN
Relationships: You will work directly with a multi-disciplinary team who are just as passionate as you with making a difference in employee satisfaction.
Impact: You will provide guidance that will enable our managers and employees to be passionate about you making a difference and reinforce the Satellite culture.
Growth: You will receive many challenges that will enhance your professional skills and capabilities. You will work in an environment where fulfilling one's aspirations is not necessarily a linear path, but more like a jungle gym with multiple options for development.
Education: A Bachelor's degree in Human Resources Management or related degree. A Master's degree preferred.
10 + years of Employee Relations Experience, managerial courage; able to have critical conversations, using diplomacy and tact to diffuse high tension situations effectively.
Excellent issue resolution skills with the ability to negotiate and resolve complex matters.
Strong analytical skills and demonstrated ability to analyze and interpret written business and statistical data.
Ability to think systemically and consult strategically with all levels of managers and leaders.
Expert knowledge of state and federal employment laws and regulations.
Demonstrated success in resolution of highly complex ER issues working with all levels of employees and management, from non-exempt to executive levels.
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients.Four decades later, Satellite Healthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation.Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest.Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients.Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression of early st...age CKD.At each of our centers, we put our patients first by providing:Compassionate care with a personalized touchWellness education to empower longer, healthier livesBest clinical practices resulting in outcomes that consistently exceed industry performance standards Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environmentsIn addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research.For more information, contact Info@SatelliteHealth.com.