Responds to inquiries, complaints, suggestions and compliments received from all customers. Thoroughly researches the issue and responds to the customer to assure satisfaction with the resolution. Interprets the Patient s Bill of Rights, advance directive, hospital policies and non-medical procedures to patients/families. Utilizes a proactive approach to evaluate services, which may have a negative impact on the opinion of patients and all who utilize the services of JCMC. Recommends changes to enhance satisfaction and follow-up to assure that the intervention was successful. Is responsible for reporting identified safety issues such as hazardous environments (i.e. damaged floors/walls/ceiling tiles/unsecured areas) and medical errors, etc.
AA/AS degree. Bachelor s degree and/or three years current healthcare experience preferred. Previous work experience interfacing with public, customer service or related experience.