The ServiceNow System Administer role is a collaborative role requiring continuous interaction with Multiple internal and external stakeholders related to no code/low code development, configuration, testing, implementation and overall stakeholder satisfaction.
Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management.
ServiceNow development experience in the Performance Analytics Module.
Ability to create reports and dashboards.
Demonstrates working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management, Project Portfolio Management, and Self-Service Portal.
Effectively analyze and problem solving skills.
Ability to work directly with internal (IM) and external clients.
Collaborate effectively to develop solutions and handle general updates and configuration changes/requests.
Identify system deficiencies and recommend solutions.
Ensure the latest release of the ServiceNow application is implemented in a timely manner with minimal or no disruption.
Ensure appropriate tools and processes are in place to have a development/test/production environment that is reliable and reproducible.
Work closely with the PMO to ensure appropriate project documentation is available for each new initiative or enhancement; assist with IT projects as needed.
Create and update knowledge base articles and CMDB to reflect accurate information related to system functionality and troubleshooting.
Adhere to IM change management policies, procedures and processes.
Comply with organizational ITIL and ITSM standards.
POSITION SPECIFIC COMPETENCIES
In-depth knowledge of ServiceNow to configure and recommend configuration changes to improve system stability and performance.
Experience Integrating ServiceNow with third-party tools desired.
Be able to work independently and in a team environment managing a range of situations involving business stakeholders, vendor partners and technical resources.
Attend and participate in regularly scheduled team meetings.
Available for on-call and emergency response as needed.
Identify and escalate business and technical opportunities as appropriate.
Off-hour work and overnight travel may be required.
Maintain a high level of professionalism with business stakeholders, vendors and staff.
Perform all responsibilities in alignment with the core values of CHRISTUS Health.
Other duties as assigned.
Bachelor's degree in Computer Science or equivalent experience required
3+ years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment
Hands-on experience integrating ServiceNow with external systems
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.