We are currently looking for Security Officers to provide the highest level of safety, security and customer service for our patients, visitors, employees and guests. In this position, the incumbent will act as an agent of the area they are engaged to protect, maintain order; detect and report any crime or safety related activity and work to prevent future occurrences. Safety is our number one priority, so we consider this one of many responsibilities to be important. You will also be accountable for the following duties:
Provide protection to all RWJBH property, employees, patients and visitors.
Respond to requests for service and assistance.
Proactively seek to assist guests and demonstrate an outgoing and friendly demeanor.
Monitor alarms and access information.
Complete written reports by recording observations, information, occurrences, and surveillance activities.
Use a computer to search for patient information.
Restrain patients and de-escalate potentially violent situations.
Communicate effectively with patients, the facility community and visitors.
Take initiative request and offer to assist when needed.
Enforce all applicable policies, rules and regulations.
Be an ambassador for the organization and the patients we serve, and exhibit a positive customer service attitude.
Prevent any loss and damage by reporting irregularities; inform violators of policy and procedures.
High school graduate or equivalent.
One (1) year of experience as a Customer Service representative (preferred).
Excellent communication skills (required).
Demonstrated excellent observation skills for reporting events.
A valid New Jersey state driver's license
Driving record clean enough to meet the organization s insurability requirements.
In addition to the specific duties and responsibilities described above, the ideal candidate will:
Present a positive impression about the Hospital.
Effectively de-escalate aggressive behavior when interacting with patients, visitors, and employees.
Transfer a fire extinguisher from a wall cabinet to an area of need.
Push, pull, carry and lift up to 75 lbs.
Re-certify and pass the annual crisis intervention and behavior management course.
Be alert and aware of all surroundings.
Have a positive customer service attitude.
Be willing to learn, then demonstrate and implement skills learned.
Be prompt, and reliable.
Multi-task and be a team-player.
OUR MISSION, VISION & VALUES:
Employees of Saint Barnabas Medical Center are committed to exemplifying the Standards of - Exceptional Communication, Compassionate Care, Outstanding Teamwork, Professional Integrity and Ownership & Accountability - creating an environment of C ompassionate C are, H ealthcare E xcellence and S uperior S ervice (CCHESS) for all that enter our facility. If you share the commitment, dedication and drive meet the CCHESS challenge, we welcome your application.
Since 1865, Saint Barnabas Medical Center (SBMC), located at 94 Old Short Hills Road in Livingston, is New Jersey s oldest nonprofit, nonsectarian hospital. The 597-bed institution is one of the largest health care providers in the state, treating more than 35,500 inpatients and over 84,000 Emergency Department patients each year. The Medical Center and the Saint Barnabas Ambulatory Care Center provide treatment and services for more than 300,000 outpatient visits annually.
The Medical Staff is comprised of more than 1,600 physicians in 100 medical and surgical specialties and there are over 3,400 employees. As a teaching institution, we have nine residency programs and one fellowship in Mammography and a shared Nephrology fellowship with Newark Beth Israel. There are a total of 154 residents and fellows.
Among Saint Barnabas nationally recognized facilities are The Burn Center, the only certified burn treatment facility in the state; the Barnabas Health Care System Renal and Pancreas Transplant Division, one of the most active transplant programs in the country; The Saint Barnabas Heart Centers, a world-class cardiac surgery program in affiliation with Newark Beth Israel Medical Center; The Neurology and Neurosurgery Program which is the only program in New Jersey to be ranked by US News and World Report as a Top Hospital for Neurology and Neurosurgery. It is led by an unprecedented team of experts dedicated to diagnosing and treating disorders of the brain and nervous system; the Regional Perinatal Center, providing care for high-risk and critically ill infants in New Jersey s leading Level III, a 56-bed Neonatal Intensive Care Unit; comprehensive Pediatric Services including a dedicated intensive care unit; The Bariatric Surgery Center of Excellence, designated by the American Society of Bariatric Surgery; a nationally accredited Chest Pain Center, The Center for Sleep Disorders; The Comprehensive Stroke Center at Saint Barnabas; extensive services in robotic and minimally-invasive surgery, The Institute for Reproductive Medicine and Science at Saint Barnabas, the widely recognized assisted reproductive technology program; and comprehensive cancer programs and services that includes one of the largest Radiation Oncology programs in northern New Jersey and a highly-specialized Gastrointestinal Cancer Center of Excellence.