Department:Geisinger Health Plan Operations and Configuration
Work Type: Full Time
Manages customer service projects with a focus on project planning, project tracking, implementation, and reporting.Fosters quality customer service to internal and external clients and utilizes leadership skills to increase efficiency in operations. Leads Customer Service Representatives in handling special projects such as HRA, HIPAA Designee and Secured Messaging. Assists with Customer Service Interface and IVR development of enhancements, implementation, testing and deployment.
Performs duties to support the goals and objectives of the Customer Service Division in its efforts to provide quality service to customers.
Works under the supervision of the Manager, Customer Service Operations.
Competencies and Skills:
Demonstrates ability to coordinate workgroups and work plans, project management skills, and process
Demonstrates necessary computer skills to manage and maintain new software programs including investigation of appropriate systems, development, testing, implementation, and evaluation of these systems.
Demonstrates strong time management skills.
Demonstrates effective oral and verbal communication skills.
Demonstrates analytical and leadership skills and the ability to be an effective facilitator.
Demonstrates basic Microsoft computer applications.
Demonstrates an organized, professional work style.
Demonstrates the ability to manage and develop budgets.
The specific statements shown above are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job
Education / Experience:
Bachelor's Degree in business or health-related field required. The appropriate mix of education and experience may be substituted for the Degree.
Minimum two years managed care experience and/or managing a health insurance customer service team or equivalent required.
Working Conditions/Physical Demands:
Work is typically performed in an office environment
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
Geisinger Health Plan (GHP) is the health insurance component of Geisinger and serves over 460,000 members in Pennsylvania. Begun in 1985, GHP provides high quality, affordable health-care benefits for businesses of all sizes, individuals and families, and Medicare beneficiaries.
About Geisinger: Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.