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Performs duties to support the goals and objectives of the Education, Quality and System Support Department in its efforts to provide education, development and quality assurance to Revenue Management employees and Business Units. Responsible for all aspects of training in software applications (both in-house and external) to support Revenue Management requirements and Geisinger Health System initiatives / mission via instructor led training, onsite support for clinical staff and development of technical documentation. This multifaceted role requires the candidate to interact professionally with healthcare professionals on a regular basis. Works under the general supervision and administrative direction of the appropriate Team Leader.
Responsible for collaboratively working with Geisinger Health System and as appropriate external vendors and non-Geisinger clients, to produce learning materials which effectively support the training and development of GHS’s employees.
Must have advanced working knowledge of Instructional Technology and Adult Learning Theory. The individual must be highly motivated and capable of keeping current with emerging theories, applications, and instructional technologies. Due to the variety of project types, flexibility, adaptability and creativity are required to work in this dynamic and challenging environment.
Applicants must have and be able to demonstrate a working knowledge of customer service skills, HIPAA guidelines, Epic registration, coverage/insurance entry/selection, and insurance eligibility processing.
Reports to Senior Director, Revenue Management Education, Quality and System Support (or designated Lead/Training)
Competencies and Skills:
Demonstrates self-motivated work ethic.
Knowledge of adult learning theories and methodology.
Knowledge of the application of multimedia technologies to deliver training and development.
Demonstrates the ability to meet deadlines while managing multiple projects simultaneously and ensuring quality work.
Demonstrates strong presentation skills utilizing various types of technology to include, but not limited to: Power Point, Smart Boards, Skype or other webinar technologies.
Demonstrates superior oral and written communication, strong interpersonal skills, decision-making, and analytical skills.
Demonstrates effective organizational and time management skills with the ability to prioritize projects and tasks appropriately.
Demonstrates positive team attitude, Patient/Employee focus.
Strong knowledge of Microsoft Word and Excel skills are a plus.
Demonstrates the ability to communicate professionally with all levels of management.
Abides by HIPAA regulations and displays a strong commitment to maintaining confidentiality of sensitive information.
EDUCATION AND/OR EXPERIENCE:
Associate’s degree/Bachelor’s degree in business, education, quality or related field required.
Minimum of two years’ experience in education/training required.
In lieu of degree, may consider five years of Revenue Cycle and/or education/quality experience. HFMA Revenue Cycle Representative Certification (CRCR) acquired within 1 year of hire date.
Strong knowledge of customer service skills, HIPAA guidelines, Epic registration, coverage/insurance entry/selection, and insurance eligibility processing, knowledge of commonly-used concepts, practices, and procedures within a healthcare field
Extensive travel is required across Geisinger Health System Region, some work may be off-business hours and/or weekend hours. Some overnights may be required. Also requires standing for extended periods during training sessions. Requires frequent extended or changed hours as well as on call rotation for CORE iPayment.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.