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In alignment with CHRISTUS St Vincent Clinician Groups' (CSVCG) Mission, Vision and Values -- The Quality and Performance Coordinator, under the direction of Executive Director of Quality, Medical Director of Quality, and CMO will assist in development of processes that facilitate the ability of the provider to deliver the highest standard of care in the ambulatory environment. This includes supporting the clinical initiatives in all CSVCG ambulatory practice settings, implementation of clinical protocols, and development of clinical policies & procedures, training associated on-going surveillance and actions needed to assure compliance with all applicable regulatory standards and performance commitments.
Works with direction from CSVRMC Executive Director of Quality, Medical Director of Quality, and CMO and through CSVCG Operational leaders at all levels to develop quality goals, standards and metrics. Working with the practice leaders, the ACQPIC will assist in the monitoring of and compliance with quality standards in the practice area. Fosters alignment with CSVCG practices with all system initiatives related to clinical quality processes. Advises and leads CSVCG Ambulatory Clinic teams and individuals toward optimum quality effectiveness and outcomes that are individualized based on the scope of care and service in each individual CSVCG practice setting. In coordination with other CSVCG specialty/surveillance/performance leaders- serves as clinical advisor, facilitator, and coach for ambulatory/clinic-level interpretation, implementation and on-going performance related to ambulatory clinic quality function.
Serves as facilitator, advisor and coach to maximize associated patient, provider and staff satisfaction with care, service and work experience.
Advises and educates CSVCG leaders and staff at all levels on new and innovative quality care initiatives.
EDUCATION: Bachelor's Degree required. Master's degree in Healthcare or Business Management preferred.
Ability to perform each essential duty satisfactorily
High level analytical ability
Substantial interpersonal skills
Attention to detail
Ability to perform intense concentration for extended periods
Ability to easily adapt to new programs and technology.
Advanced computer knowledge, including Microsoft Office suite of products, including Word, Excel & Outlook
Knowledge of EPIC is essential
Advanced knowledge of quality and safety programs, research and regulations at a level of related experience in Quality Assurance, Safety, or Managed Care, preferred
EXPERIENCE: Three years management experience and Quality/Patient Safety Regulatory or other Standards Compliance experience preferred. One year of experience in acute and ambulatory care settings. Related healthcare experience will be considered
NATURE OF SUPERVISION:
Responsible to: CSVRMC Executive Director of Quality, Medical Director of Quality, and CMO
Bloodborne pathogen:B -- If involved in clinical contact.
Works in a clean, well-lighted, smoke free environment
Able to travel to multiple sites as needed
PHYSICAL REQUIREMENTS: Subject to stressful professional relationships. Working hours vary, with flexibility due to unexpected changes in schedule and emergencies. Requires the ability to speak, listen, develop and communicate written materials. May be required to lift, push, pull and/or carry up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.