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SUMMARY Establishes operational processes and procedures to ensure the delivery of high quality care across the Munson Healthcare system in assigned service line and regional physician network locations. Facilitates development and implementation of strategic and operational plans, marketing, financial management, quality initiatives, regulatory compliance and system integration in areas of responsibility. Consistently demonstrates the development of a culture of continuous improvement. Assures that a high standard of service is provided to patients and physicians and that all activities are in accordance with the mission, objectives, and standards of care for the physician network and the health system.
Reports to Chief Operating Officer, Physician Network for operational performance and accountability, with matrix reporting to President, Ambulatory Services and Value Based Care, and System CMO for overall service line strategy. Works as a dyad partner with Service Line Medical Director. Collaborates closely Regional CEOs, CMOs, and Service Line Physicians and Providers. Provides supervision to Practice Administrators and Practice Managers.
Supports the Mission, Vision and Values of Munson Healthcare.
Embraces and supports the Performance Improvement philosophy of Munson Healthcare with a focus on True North.
Promotes personal and patient safety.
Uses effective customer service/interpersonal skills at all times.
Partners effectively with service line medical director in a dyad management model to assure clinical and operational excellence of the service line.
Works in collaboration with system organizations to provide and develop high quality, efficient services throughout the region.
Implements plans for optimal operational structure and effective / efficient staffing models.
Leads operational transformation including standardization of work processes to support an integrated delivery of care model.
In collaboration with other system administration members, identifies and actively recruits additional physicians and allied health providers. Works in collaboration with Physician Services on workforce planning and recruitment of service line providers.
Develops collaborative relationships with outside organizations to provide full delivery of care/service the northern Michigan region.
Works with operational leadership to achieve performance goals of the service line, including financial, staff, information systems, operational, quality/safety/regulatory performance.
Identifies opportunities and implements plans to grow the service line as appropriate and adapts to regional needs.
Assures well-coordinated quality and standards of care are consistently delivered throughout the system. Leads patient care flow and perception initiatives to drive a patient centric organization.
Collaborates with operational leaders to develop/execute plans to achieve top decile performance throughout the service line, including employee engagement, physician partnerships, patient satisfaction, quality, growth, financial, and other True North metrics
Communicates effectively and routinely with staff, physicians, and community regarding service line plans and status of those plans.
Participates in strategic planning for service line, anticipating the next 3-5 year needs.
Together with service line medical director, advocates for and works with Foundation to secure funds for major capital projects.
Creates scorecard metrics for assigned departments and divisions. Partners with other strategic leaders to create detailed, actionable productivity reports and feedback reports to operational leaders. Partners with medical leadership to create and monitor physician performance standards, measures and feedback.
Ensures operating compliance with all quality and risk requirements for physician practices within areas of responsibility.
Leads the identification, development, implementation, and monitoring of all clinical service programs (service lines) for areas of responsibility.
Maintains current knowledge of how changes in the health care environment affect physicians and their practice.
Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports the organization’s mission and vision.
Ensures that processes and services are continuously monitored for quality, cost effectiveness, and efficiency. Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
Ensures that services are provided in accordance with state and Federal regulations, organizational policy, and accreditation / compliance requirements.
Performs other duties and responsibilities as assigned.
Master’s degree in Healthcare Administration or related field
A minimum 7 years’ experience in a progressively complex leadership role
In-depth knowledge of medical practice and service line operations
Understanding of the complexities of a collection of small businesses and implications for revenue cycle (i.e. coding/billing/reimbursement issues)
Experience managing large, cross-functional teams or projects, influencing key stakeholders and effectively managing change, especially when not all parties are in agreement
Ability to develop strategic and operational plans to ensure optimum service and leverage technology
Ability develop and maintain strong rapport and relationships with physicians, providers and other key business partners
Demonstrated collaboration skills and ability to work effectively in a matrixed organization
In-depth understanding of service line financial analysis and management
Ability to manage conflicting demands for resources and make sound, decisive judgments
Ability to resolve complex issues, communicate effectively, on both a written and verbal basis, including strong interpersonal skills
Exceptional leadership skills. Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions
Internal Number: 003
About Munson Healthcare
About Munson Healthcare:
There’s no place quite like northern Michigan, and there is no other health care system quite like Munson Healthcare. Our nine-hospital system, based northern Michigan, serves 540,000 people in a spectacular, four-season recreational region on the freshwater shoreline of Lake Michigan and includes Munson Medical Center, a 391-bed nonprofit hospital with a Level II Trauma Center. Like our beautiful region, we have so much to offer. The more than 8,000 professionals who make up Munson Healthcare provide some of the best care in the nation, as close to home as possible. Munson Healthcare’s nine hometown hospitals share ideas and resources to make care safer and more affordable. In small towns like ours, we often find ourselves taking care of our friends and neighbors, and we want what’s best for them, and for everyone, including our many visitors. Our independent hospitals maintain their individuality, but share one clear vision - giving northern Michigan top quality care. We’re all in this together. We’re in it for our patients.