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We are recruiting for a Manager, HR Resource Center (HRRC) Service Delivery , to co-lead our dedicated team of MSK HR experts with the HRRC.
Come be part of something we are building!
Lead and manage the day to day operations of the HR Resource Center Representative team to ensure operational efficiency of the HR service delivery function.
Focus on developing and continually improving high-levels of customer service and happiness.
Responsible for establishing and assessing key performance indicators in support of defined service level agreements.
Build and maintain a strong functional team through effective recruiting, training, mentoring, team building and organizational planning.
Responsible for partnering and serving as a liaison with HR functional areas to establish business rules and processes for service escalation protocols, and resolving service delivery related issues that may arise.
The qualified candidate has at least 4 years of related experience and demonstrated supervisory and management experience in an HR environment.
Possesses extensive knowledge related to HR Programs, Policies, and Procedures.
Demonstrates strong commitment to providing superb customer service.
Effective managerial skills that can energize, develop, and manage multi-disciplined work teams to respond to business needs.
Able to create plans, devise work schedules, and manage according to performance standards, budget, and work loads.
Strong writing skills.
Internal Number: 2021-47243
About Memorial Sloan Kettering Cancer Center
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.