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Driving distance to Gainesville, St. Augustine, Orlando, Tampa, Sarasota
Part of the community since 1898, providing healthcare to Marion County for over 120 years
Florida Hospital Ocala offers a broad spectrum of services, with programs that are nationally recognized and accredited
Spectacular springs throughout the county
Work Hours/Shift:
Full Time Day (4:00am to 12:00pm)
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
You Will Be Responsible For:
Act as the designated greeter at for the lobby entrance and provide superb service to every guest.
Build a lasting relationship with vendors that will provide services to our guests.
Facilitate the guest check-in process utilizing security management standard operating procedure to ensure all guests are appropriately identified.
Warmly greets all guests on the premises and provide accurate direction for patients and visitors. Use eye contact and appropriate gestures to show genuine care and concern.
Exemplifies World Class Service by being attentive and responsive to our guest requests and creates an experience that will always be remembered.
Project an approachable and professional image in personal appearance, manner, and demeanor.
Maintain a work environment of cleanliness and organization.
Effectively communicates with patients and ancillary departments to ensure efficient flow.
Act as liaison between vendor and guests requesting services.
Effectively multitasks and navigates multiple computer systems, applications, phone lines, patient schedules, and other information with proficiency.
Answer outbound and inbound calls from guests and internal team members.
Work closely with our escort volunteers who are stationed at the front desk.
Qualifications
What You Will Need:
Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
Ability to be responsive to dynamic matrix of hospital needs and act accordingly.
Self-motivation, quick thinking and problem-solving abilities.
Proficiency in performance of computer knowledge including Microsoft Outlook and Excel.
Proficiency in Internet searching functions and basic math functions.
Capability in communicating professionally and effectively in English, both verbally and in writing
High School Diploma or GED
Job Summary:
The Guest Services Concierge is one of the “first faces” at AdventHealth Ocala and greatly contributes to the World Class Experience we are extending to our patients, visitors, leaders, and co-workers. Warmly greets and attends to guest needs. Understands and follows the organization's policies, procedures and security management guest check-in process. The team member is an independent worker, meeting the day-to-day needs of our guests. Participates in the department’s performance improvement activities and maintains the flow of communication, and resources for the (Guest Services) department. Professionally handle stressful
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
