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M Health Fairview has an immediate opening for an Account Manager. The Account Manager is responsible for relationship management of employer group clients who purchase M Health Fairview branded healthcare and wellbeing programs. This role is responsible for maintaining and expanding relationships with employer customers, and establishing productive, professional relationships with key stakeholders who have purchased one or more of the M Health Fairview Employer Solutions program portfolio. Oversight and management of these key client relationships to ensure satisfaction, profitability, and renewal is key to position success.
The role is responsible for providing leadership and management to ensure a high level of customer service and responsiveness to all accounts, proactively assessing, clarifying and validating customer needs on an ongoing basis. In addition to tracking performance and providing information for client review, all client communication related to product rollout, employee engagement and the annual renewal process will be directed by this role.
The Account Manager represents the entire range of the Employer Solutions portfolio and is expected to be subject matter expert in each of the products. The Account Manager will oversee client relationships and address all day to day questions, issues, reports, requests and general inquiries. The account manager will hold at least quarterly client meetings to review program performance and address clients needs. This role will be expected to assess program performance and make recommendations for enhancements and/or improvements to product management.
Develops and maintains relationships, providing consultative services to clients
Manages client implementations and on-going service needs by interfacing with clients and internal departments in order to meet customer requirements
Provide ongoing problem solving to ensure high level of service provided to clients working closely with internal stakeholders.
Responsibilities/Job Description
Achieves strategic customer objectives in alignment with customer needs and business model
Completes annual strategic customer account plans
Maintains high customer satisfaction ratings
Leads solution development efforts for the customer
Works cross-functionally with internal stakeholders, including clinical operations, product management, and sales to achieve program objectives for the customer
Promotes the portfolio of MH Fairview healthcare and wellbeing services and Integrated Employer Solutions, in response to customer needs
Works in alignment with Integrated Employer Solutions account management on shared accounts
Meets assigned targets for client satisfaction and account renewal
Oversees key projects, processes and performance in support of accounts
Develops RFP responses and sales proposals in collaboration with sales and product management using templates
Negotiates service agreements and manages contract renewals
Develops and maintains positive and supportive relationships with brokers and benefit consultants
Represents M Health Fairview Employer Solutions in client meetings, events and employee health fairs including M Health Fairviews Customer Advisory Council
Brings creativity, strategic thinking, and the ability to influence and motivate others.
Qualifications
Required
Education
Bachelors degree in business, marketing or health care leadership or related field
Experience
Ten years account management or client services experience.
Experience in and knowledge of the health-care industry.
Preferred
Education
Advanced degree in business, marketing or healthcare leadership
Experience
Ten years health plan benefits or employer health services account management experience.
Additional
Excellent oral and written communication and presentation skills highly desirable.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.
