The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
This position is responsible for the management and daily operation of designated registration areas. Through the effective management of the patient financial services staff, provides high quality services in patient registration, notification to third party payers, insurance verification, up-front collection, financial counseling and cashiering. Provides service excellence at each stage of the registration process, to patients, their families and medical service providers.
About Fairbanks Memorial Hospital Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. AJoint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior.We have a strong patient to nurse ratio, a culture of Shared Leadership, and are proud members of the Mayo Clinic Care Network. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff. Develops goals and performance expectations for staff. Establishes work procedures and directs the daily work of staff. Ensures timely and accurate patient registrations and diagnostic scheduling by monitoring and developing the subordinate staff to provide the highest level of service and performance.
Provides information on patient registration and scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, peer departments, physicians and other third parties to provide information or resolve issues.
Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including authorizations and up-front cash collections.
Develops, maintains and adheres to the annual departmental budget. Prepares departmental schedule to ensure appropriate staffing levels at all times while remaining within budget guidelines.
Provides effective leadership and coaching to enable registration/scheduling team members to meet designated quality and productivity goals. Ensures maximum employee and departmental performance by conducting ongoing analysis of department and employee productivity, using available statistical standards and providing appropriate training and developmental opportunities.
Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
This position requires a level of expertise as normally demonstrated by a Bachelors Degree in a relevant field, or equivalent experience.
Requires a minimum of four (4) years of experience with healthcare registration, pre-authorization, and scheduling. Must possess a minimum of two (2) years of progressively responsible experience in a lead, supervisory, or equivalent capacity. Requires advanced mathematical skills. Must have a thorough knowledge of managed care contracts, other third party payers, Medicaid and Medicare, along with knowledge of medical terminology.
Requires the ability to make independent, on the spot decisions, to resolve problems as they arise and to anticipate and prevent future problems. Requires the ability to manage both supervisory and customer service staff multiple staff members and multiple levels of staff members having different supervisory responsibilities, the ability to communicate effectively verbally and in writing, and to effectively use common office software. Must have effective human relations and interpersonal skills, with conflict resolution abilities.
3+ years previous supervisory responsibility is preferred.
Strong abilities to interpret patient financial services data and reports.
Additional related education and/or experience preferred.