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Imaging Registration Representative: AdventHealth Imaging West FL: Westchase: FT Days
Location Address: Tampa, FL (Westchase)
Virtual Hiring Event Details:Will be scheduling 30 minute virtual interviews for May 12th from 9am to 4pm for any qualified candidates interested in the Imaging Registration Rep position. Also able to schedule interviews prior to or following the event if you are unavailable to interview the day of the event.
Top Reasons to Work at AdventHealth West Chase Care Pavilion:
Brand new facility and technology
Facility provides Primary care, Specialty care, Imaging, and Lab services
Online patient scheduling
Open Days, Evening & Weekends
Same day appointments and walk-ins welcome
Contactless registration & check-in
No waiting room/self-rooming
You Will Be Responsible For:
Professionally interviews patients following established standards and procedures (i.e. Red Flag guidelines); obtains complete and updated patient information at time of service. Accounts are correctly completed
Completes scheduling / pre-registration / registration / admission process and follow up within established timeframes – meets or exceeds wait time goals
Assists with non-clinical operations of the Imaging Center, under the direction of the Center Manager
Ability to work independently and alone with minimal supervision
Schedules patients as necessary; operates the scheduling system correctly and follows established guidelines for scheduling patients
What You Will Need:
High school diploma or equivalent
Ability to read and communicate effectively in English
Strong written and verbal communication skills
27 wpm avg net typing speed; proficient with Microsoft Office applications and computers
Multitask proficiently, using multiple computer systems, applications and technology
Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
Explains charges and payment options and programs; collects monies due at time of service
Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
Interpret and explain insurance benefits
Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change
The registration representative will professionally interview and register; verify demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. The shifts may include working evenings/weekends/holidays.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.