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ChristianaCare, Primary Care at Linden Hill is looking to hire a Manager of Practice Operations .
The practice at Linden Hill consists of three Physicians, three Advanced Practice Clinicians, three Registered Nurses, eight Medical Assistants and four Office Assistants.
The Manager of Practice Operations will be supervising twelve staff (eight Medical Assistants and four Office Assistants) and works closely with the Director of Operations and Clinical Lead. This person is responsible for workflow, performance, and the overall management and operations of the Primary Care practice. Maintaining financials and office productivity, meeting quality measures and patient/staff satisfaction and performance goals through workflow processes and standardization are key initiatives.
Are you passionate about serving our community with Love and Excellence? If so, consider applying for this position and upload your updated resume at the time of application!
Principal Duties & Responsibilities:
Monitors, distributes, and communicates practice utilization and individual physician provider billing and productivity monthly, guided by MGCC strategic goals.
Evaluates, specifies, and recommends equipment for operations and patient care in the office.
Manages practice operational budget and administration. Develops control procedures to ensure accurate accounting.
Administers and reconciles practice variance reports.
Analyzes monthly reimbursement reports for trends and develops corrective recommendations for problem areas.
Manages the financial operations of office for adherence; patient registration, insurance verification zero charge report and end of day process.
Ensures information technology solutions in the practice to optimize efficiency, in concert with Christiana Care Information Services.
Together with the physicians, plan, develop and implement any changes necessary to meet new demands on the practice both internally and externally.
Manages practice staff and determines staffing standards, staff skills and other needs. Interviews, selects, and hires new employees. Manages employee time and payroll records.
Evaluates staff performance, develops standards, and ensures basic competencies for all staff.
Ensures that all staff is aware of the importance of protecting any confidential information about patients, physicians, or colleagues.
Administers staff mentoring, monitors staff retention, manages employee engagement, and demonstrates ChristianaCare values and behaviors.
Monitors prior-authorization and referral management processes, and clerical and clinical pools for time management.
Administers and engages the care team in performance and quality improvement activities.
Monitors and manages Press Ganey results for patient satisfaction and performance improvement.
Manages, reviews, and responds to all safety events and grievance concerns through R2L reporting system.
Manages the practice to ensure sustainability for PCMH certification
Leads LROC request process for assigned practice.
Responsible for budget purchasing of minor equipment
Develops practice relationships with the Access Center for communication and ongoing improvements
Establishes expectations and model behaviors that demonstrate service excellence to staff and focuses on the patient as the primary customer. Conducts regular meetings with the physicians and staff to discuss practice operations, concerns, and improvements .
Develops policies, procedures, and standards for efficient and effective office operations. Identifies potential problem areas, develops a system for objectively monitoring performance, and creatively seeks solutions to foster quality improvement.
Assists practices with patient relations to promote patient satisfaction.
Performs assigned work safely, adhering to established departmental safety rules and practices, reports to the appropriate personnel, in a timely fashion, any unsafe activities, hazards, or safety violations that may cause injury to oneself, other employee, patients, and visitors.
Education & Experience Requirements:
High School diploma is required, Bachelor's degree is preferred.
Must have at least 3 years of healthcare experience with at least 1 year of supervisory experience.
Internal Number: JR56910
About ChristianaCare Health System
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.