The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
The Manager of Patient Relations oversees the day-to-day operations of the Patient Relations and Interpreter Services Departments. The manager is responsible for monitoring and addressing patient and family concerns to ensure compliance with CMS and Joint Commission requirements related to Patient Rights and Grievances/Complaint management.
Manage Patient Relations activities, including:
Grievance investigation, coordination, and responses
Tracking, trending, and presenting quarterly complaint and grievance reports
Support clinical leadership with patient service recovery and engagement
Provide customer service training and support
Manage, analyze, and trend translation and interpreting services.
Assist hospitals in meeting language and cultural needs of Limited-English Proficient (LEP) population’s through:
In-services on interpreter support
training of bilingual staff on California Standards for Healthcare Interpreters, Eng/Span Medical Terminology, and Interpreting Skills
Support Director of Patient Experience with LBMC Communications Department, including:
Assist in the interview, qualification process, and training for new hires for all relevant departments.
Monitors budget restrictions and guidelines for all relevant departments.