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The Center Manager III is responsible for managing all operational aspects for specified CMC sites to achieve optimum access to services, excellent customer service, quality, cost, and delivery performance in line with CMC Mission, strategic goals and values. The Center Manager III provides support and direction to enhance performance, skills and knowledge of practice staff.
High School Diploma/GED with a minimum of 7 years of experience, AA degree or 60 college level units with 5 years related experience.
Bachelor’s Degree or current licensure as an RN with 3 years of experience. Years of experience should reflect progressive health care supervisory responsibilities. Ambulatory health care setting experience is preferred
Excellent customer service skills, demonstrated ability to build effective relationships with co-workers, supervisors and leaders.
Valid CDL and vehicle insurance. Travel to multiple sites is required.
Knowledge and understanding of customs, beliefs, and needs of consumer group(s) served
Ability to work independently with minimum on-site supervision
Valid California Driver's License, proof of insurance, and personal transportation
Demonstrates effective communication and problem-solving skills.
Supports implements and fosters a greater staff understanding of the Mission, and Values of Community Medical Centers;
Coordinates and manages the operations of assigned CMC sites, including front office, clinical records, health promotions and back office clinical functions, to create an efficient patient centered care environment;
Work in collaboration with clinical leadership and center clinical providers in the development, implementation and evaluation of healthcare services;
Achieve access and profitability objectives;
Provide direct supervision to clinical support staff in collaboration with the CNO and nursing leadership to ensure quality and staff competencies;
Integrate the philosophy and principles of Patient Centered Care and communication skills in all operational functions;
Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure;
Works collaboratively with the Director of Health Information Technology to ensure maximum utilization of all HIT programs;
Utilize data to drive efficiency, quality improvement and staff empowerment;
In collaboration with CFO and COO develops, monitors and analyzes site budgets and financial information and utilizes all resources in an effective and economical manner;
Support a culture of transparency through the development, sharing and on-going updating of site data, dashboards, and reports with site staff;
Promote, support and participate in the development of quality improvement initiatives.
Conducts audits, works with auditing agencies, and provides feedback to reduce errors and improve processes, quality, and performance.
Performs employee evaluations and consultations for staff; Completes ADP timesheets, reviews requests for time off, makes necessary staffing adjustments in accordance to CMC policies.
Tracks time off requests in order to assist in adequately staffed clinic site(s) and communicates with other sites, supervisors, and any other necessary CMC employees regarding absences or schedule changes;
Participate in the selection, training and supervision of all clinic staff to ensure patient and staff experience principles drive the hiring, on boarding and training processes;
Identifies, implements and maintains opportunities to build employee morale and individual motivation; ensures each employee understands their role, the desired result associated with their work and the resources available to achieve these results;
Works closely with supervisors and other management personnel to ensure adherence to standards, policies, and procedures;
Oversees the ordering and inventory processes for all site supplies;
Responsible for maintaining a clean, safe and welcoming facility;
Attends meetings as designated and other duties as assigned;
Follow all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.
Other duties as assigned.
Knowledge, Skills and Abilities:
Knowledge of ambulatory care, CPT/ICD- 9 coding procedures and be familiar with Medi-Cal, Medicare, and commercial insurance billing procedures.
Knowledge of EHR systems, and other electronic systems and programs.
Excellent social skills, professional demeanor, and leadership;
Ability to proceed on own initiative using independent judgment and discretion;
Knowledge of organizational policies, regulations and procedures to administer patient care
Knowledge of common safety hazards and precautions to establish a safe work environment
Ability to communicate effectively both verbally and in various written formats
Ability to react calmly and effectively in emergency situations
TYPICAL PHYSICAL DEMANDS:
Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Required corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours.
TYPICAL WORKING CONDITIONS:
Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.