The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
Chief Administrative Officer, Operations & Development
Cook County Health
Location: Chicago, Illinois
Type: Full Time
Required Education: Masters
Hospital, Public and Private
Internal Number: 8025
The Chief Administrative Officer of Operations and Development is responsible for representing the organization to achieve an effective, highly integrated health system, setting standards for system-wide delivery of high quality care and operational excellence; overseeing operations and Cook County Health (CCH) development providing creative thinking and cultivating key business relationships; directing the provision of non-clinical services that support the delivery and quality of clinical services; and collaborating with clinical leaders and key administrative staff to develop models of care that are patient centered and support efficient delivery models in multiple care settings throughout CCH.
General Administrative Responsibilities
Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
Participate in collective bargaining negotiations, caucus discussions and working meetings
Document, recommend and effectuate discipline at all levels
Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements
Direct and effectuate CCH management policies and practices
Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
Contribute to the management of CCH staff and CCH’ systemic development and success
Discuss and develop CCH system policy and procedure
General Administrative Responsibilities continued
Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
Work with Labor Relations to discern past practice when necessary
Provides operational leadership of clinical and non-clinical departments.
Participates in developing and executing strategic plans and budget targets into operating plans. Directs operations to achieve plans.
Collaborates with the Executive Leadership Team to develop and implement key strategies through established annual operational goals, priorities, and measures; leads adoption of standardization and shares best practices.
Utilizes a collaborative process and ensures effectiveness of services by addressing barriers and resolving issues. Maximizes utilization of system-shared services for the benefit of the organization.
Partners with Department Chairs and administrative leads to enhance service lines through growth, optimization, and operational effectiveness.
Develops and fosters effective collaboration to ensure an integrated approach to providing services, and fulfilling the hospital's clinical, research and educational goals and objectives.
Provides necessary administrative and operational interfaces between all Cook County Health entities and partnerships.
In partnership with the executive and senior leadership, provides operational leadership to help reduce cost/increase revenue, enhance clinical outcomes, improve efficiencies, and achieve high patient satisfaction.
Works with department directors to develop workflows to promote the safe and clinically effective delivery of patient care, and ensures staff are adequately trained to implement the workflows.
Serves as lead executive for quality plant operation services and facilities development to ensure excellent service to patients, staff, and visitors.
Directs the management of plant operations, grounds and security.
Participates in succession planning and supports the educational and professional development opportunities.
Commits and contributes to a culture of diversity and inclusion.
Provides leadership to the staff reporting to this position, establishing a sense of teamwork toward the realization of the system’s goals.
Provides oversight of implementation and adherence to regulatory, infection prevention, and life safety requirements and responsible for ensuring non-clinical operations remain survey-ready at all times; directs staff to develop regulatory compliant operational and clinical policies and procedures.
Typical Duties continued
Ensures the timely submission of month-end financial and operational reviews.
Achieves budgeted volume and financial objectives.
Participates in board, employee and medical staff meetings as required. Serves as an executive representative to external organizations as directed; meets with members of the community as required to promote positive community relations.
Reinforces and supports a culture of excellence, quality, and service in the organization so that patient engagement, caregiver engagement, and quality outcomes are achieved at the highest level possible.
Contributes to the institution knowledge of the latest trends, practices, and state-of-the-art technology.
Contributes to the establishment of a learning environment, which is conducive to the provision of educational and research experiences to students, residents, faculty and staff.
Collaborates with the CEO to oversee major workforce and resource decisions for Cook County Health.
Reports to the Chief Executive Officer
Master’s degree in Business Administration (MBA), Master’s in Healthcare Administration (MHA) or related Master’s degree from an accredited college or university
Ten (10) years of progressively responsible healthcare leadership experience including operational and administrative oversight over multiple departments
Five (5) years of financial/budget management experience
Experience within a public and/or academic healthcare setting leading strategic initiatives in one or more of the following areas: strategic planning, operations, financial management, delivery model transformation, patient centered medical home delivery model or managed care
Must be trained and certified in NIMS FEMA IS-100, 200 and 700 management within six (6) months of employment.
Prior experience in a hospital that is part of a health system
Academic Medical Center leadership experience
Previous public healthcare system experience
Experience with a unionized workforce
Knowledge, Skills, Abilities and Other Characteristics
Demonstrates ability to develop organizational capacity through the attraction, engagement, and development of top talent; builds teams that effectively apply their diverse skills and perspectives to achieve desired goals.
Excellent people management and leadership competencies to serve as a mentor in furthering the leadership skills of employees; consciously and effectively urges others toward the goal.
Knowledge, Skills, Abilities and Other Characteristics continued
Demonstrates authenticity and collaboration to deliver and improve service and health outcomes.
Is a self-starter.
Understands the importance of working within a healthcare system which has an academic medical center and public safety net hospital.
Demonstrates a willingness to assume additional responsibilities.
Adapts easily to change, sees the value of differing positions, and adapts own positions and strategies in response to new information or changes in a situation.
Demonstrates confidence and ability to make decisions and move initiatives in ambiguity. Makes decisions.
Demonstrates a "systems perspective"; looks at the organization as a whole and builds upon key organizational requirements, including strategic objectives and action plans.
Ability to lead with a sense of urgency yet able to help teams focus and drive toward results.
Ability to communicate in a positive, compassionate, and professional manner with patients, staff visitors, and colleagues.
Ability to manage effectively by adjusting own behavior appropriately, reading situations accurately and utilizing multiple strategies and interpersonal styles to fit the management of varied groups or individuals.
Ability to deliver quality service in a professional, compassionate manner with respect for the dignity of all.
Ability to show sensitivity and respect for individuals, co-workers, patients and families.
Ability to solve complex problems through analytical thinking and providing detailed action plans based upon own knowledge and experience keeping in mind multiple causes and consequences of events.
Ability to gather information to define problems, diagnose issues and look beyond the surface
Physical and Environmental Demands
This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.
For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER