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Non-Clinical Field Trainer AdventHealth Centra Care
Location: Maitland, Florida
Internal Number: 21030848
Non Clinical Field Trainer AdventHealth Centra Care
Location: Florida, Kansas and North Carolina Centra Care Locations
Top Reasons To Work At AdventHealth Centra Care
Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
Fulfilling work with people who treat you like family.
Excellent benefits, market-driven wages and career development opportunities.
Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
Opportunities for advancement as we expand our network across the nation.
Full time; Monday – Friday 8:00am to 5:00pm
You Will Be Responsible For:
Partners with system Educators and coordinates training schedules and training for new hires
Supports trainee on-site (in clinic) and orients them to the roles and responsibilities
Support Educators with ongoing training for all front-end staff, to include but not limited to: System training, Customer Service training, Insurance training, report training, banking training, posting training, eligibility verification, reconciliation, etc. Onsite visits for ongoing training.
Under the direction of the Education leader, monitors the new team members growth/development for the first 90 days.
Work in collaboration with Educators/Managers/Directors on scheduling quarterly education meetings with their assigned locations.
Work in collaboration with Patient Experience to affirm front-line is trained on patient experience and all other culture of excellence goals
Assist with trainings to improve upfront collections, accuracy report, and other fiscal related goals impacted by front desk accuracy in registering patients
Monitors centers dashboard for the region and supports Director/Manager ongoing front-line training goals
Works with Educators to review registration errors and places action plans into place to assure steps are taken to eliminate any misunderstanding on how to input data into current system.
Possesses ability to communicate effectively (verbally and in writing) with all levels of employees, facilitate group processes and change.
Assist with new center openings by setting up clinic to include multi-state travel as needed
Assigned to work in clinic, as a patient registration coordinator when there is a lack of trainees or education projects.
What You Will Need:
High School graduate required
3+ years training experience in a healthcare environment
Must have a valid driver’s license and reliable form of transportation.
Under the direction of the Director of Operations and Education, our Non-Clinical Field Trainer (NCFT) provides training and mentoring for front-line, non-clinical, staff members. The Non- Clinical trainer supports on-going training by assisting with developing/nurturing mission-minded team members; implementing/sustaining registration best practices; and all other trainings geared to support and ensure excellent customer care and patient safety standards. NCFT will assist Educators with training new staff in the home office and in the field (may require out of state travel). Available to work shifts as needed in the centers when not training or assist PRC Training Team. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Must be highly engaged in establishing the Centra Care Culture in new market regions.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.