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Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
Banner Health is currently seeking an IT Desktop Technician II responsible for supporting the IT Service Delivery AZ West and East service area. This position is responsible for providing at the elbow onsite desktop support, interfacing with departmental team members, as well as, customers while providing incident resolution and request fulfillment.
The typical schedule for this role is Monday-Friday 8a-5p with limited schedule flexibility. An ideal candidate would possess an Associate's degree or 2+ years of equivalent working knowledge, have a strong work ethic and initiative, and have the ability to communicate and work well in a team environment across the system.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY This position supports and maintains the desktop and mobile computing environments to ensure high quality customer service. This position is responsible for interfacing with team members within the department, as well as, customers throughout the enterprise in various project assignments and daily duties.
CORE FUNCTIONS 1. Assists customers with installation, configuration, ongoing usability of desktop related endpoints and software complying with given standards and guidelines to include onsite, remote, affiliates and partners.
2. Communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed.
3. Follows standard procedures to perform desktop troubleshooting, request fulfillment and other support activities, escalating issues to Desktop Tech III, Desktop Tech IV or IT Coordinator as appropriate.
4. Responsible for the ongoing maintenance of the supported desktop environment.
5. Follows all asset management procedure and guidelines. Ensures order and stock management are maintained.
6. Documents all actions of end-user requests and/or problem resolution using tracking management systems.
7. Conducts needs assessment and provides recommendations through the appropriate investigation of specific customer and departmental computing needs.
8. Performs desktop related duties in project environments.
9. This position is responsible for systems across multiple departments system-wide and requires interactions at all levels of staff and management.
Associates degree or two plus years equivalent working knowledge.
Strong work ethic and initiative. Ability to work well in a team environment across the system. Customer service skills. Requires communication and presentation skills to engage technical and non-technical audiences at all levels of staff and management.
Must be knowledgeable and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity. Experience working with Microsoft Office O365 applications.
Variable shifts and hours and carrying/responding to a pager may be required.
Bachelor's degree or combination of education and relevant work experience.
A+ Certification. Net+ Certification. General knowledge of a healthcare environment is desirable. Proven work experience as a Desktop Support Technician or similar role. Hands-on experience with Windows OS and mobile platforms. Proven participation in project assignments.
Additional related education and/or experience preferred.
What might draw you to Banner Health? A great health care career, of course—and a great place to live, no matter what stage of life you’re in. With facilities across the West, there is a health care career for everyone, from big city living in the Phoenix area to friendly small towns in the mountains and plains. As one of the largest nonprofit health systems in the country, Banner Health offers both the stability that comes with success and the possibility of exploring new areas of the country. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages:
Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health.
Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible.
The size, success and growth of our system provide you with the stability and options to pursue your desired career path.
Competitive compensation and comprehensive benefits offer you options to complement your unique needs.