The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
MemorialCare System Services team members work with end users, other Implementation Service (IS) teams, vendors, and management to help assess, select, configure, test, install and provide on-going support for software and hardware solutions for the end user community in administrative, financial, ancillary, clinical as well as additional areas. This includes helping to understand, change, and improve business workflows based on software solution modifications, to achieve process improvements and to ensure optimal use of applications. They maintain the role of IS liaison to assigned departments, helping to facilitate resolution of requests and problems, as well as to ensure end user/management customer satisfaction.
The Application Specialist role places a strong emphasis on project leadership as it pertains to upgrades and net-new implementations. They participate in all types of projects, providing oversight and guidance needed for IS Projects.
The Application Specialist applies a broad knowledge level of healthcare Information Technology (IT) principles, best practices, and an in-depth understanding of workflows to complete moderate to highly complex and multi-faceted assignments. They address escalated requests, and projects requiring critical thinking skills and ingenuity. The Application Specialist helps implement and administer highly visible ancillary applications and core systems that are both multi-faceted and robust, to meet the needs of MemorialCare end-users while seeking opportunities to optimize internal processes and standards. This position works to complete mission critical tasks, solve enterprise issues, and has oversight of highly complex systems within MemorialCare’s critical service lines. They must demonstrate strong interpersonal skills in working regularly with co-workers, other IS teams, end users, department managers, vendors, and senior and executive IT leadership. The primary team this Application Specialist will reside in with the Epic Site Team.