The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
The Vice President of Clinic Operations has overall responsibility for the ambulatory care clinics and related services for all locations of Gillette Children’s Specialty Healthcare.
This Vice President will be a strategic leader; someone who will take decisive action based on finite information, and actively participate in the development and deployment of strategic initiatives. As a member of the Senior Leadership Team, this Vice President will work collaboratively with his/her colleagues in creating and supporting a long-term strategy for the organization, in developing key policies, and in developing the annual Operating Plan. Additionally, this Vice President will lead by example to promote an environment focused on improving quality of care and services, patient and family satisfaction, staff and provider engagement and appropriate growth of revenue through various tactics. The position is strongly oriented towards establishing a consultative, proactive business partner role with the Executive Leadership Team and Board. Through sound planning and management, the goal is to ensure Gillette can manage its resources, so as to fulfill its mission and maintain its core values.
This Vice President is directly responsible for supervision of the following departments and the associated positions:
Greater Minnesota clinics
Clinic based virtual care services
Additional departments may materialize as the new operating model continues to evolve.
Oversight of clinic operations:
Under the direction of the EVP of Operations, direct patient care activities and clinic workflow in conjunction with defined organizational policies and objectives.
Empower Managers in designing and delivering effective and efficient services at all clinic sites as guided by the care model, operating plan, and strategic aims.
Fosters a results-focused environment and provides coaching/mentoring to ensure the highest level of individual and team performance.
Collaborates with other leaders to operationalize initiatives aimed at improvement timeliness, equity, and quality of ambulatory services.
Engages with clinical affairs, performance and integration, and enterprise support areas to optimize patient experience and outcomes.
Monitor the operational and financial performance of assigned departments and functions.
Create a work environment in which employees have a strong commitment and feel a sense of pride and ownership and have a passion and understanding for individuals who have complex and rare conditions and disabilities. This includes active support and role modeling for diversity, equity and inclusion priorities including the use of people-first language.
Regulatory compliance and quality of care:
Participate in leading system-wide ambulatory setting performance improvement initiatives.
Develop and coordinate Managers as they oversee and manage daily activities of the clinic and clinical team members to ensure compassionate, effective, and efficient delivery of high-quality clinical care for patients.
Provide leadership and direction in developing a culture of high reliability.
Ensure standards for clinical practices, as set by organizational policy, procedure, and care pathways are followed conducting proactive, data driven reviews with appropriate teams.
Ensure clinical policies and procedures comply with current state and federal regulations, OSHA, COLA, CLIA, Joint Commission and other requirements and regulations of relevance for clinic sites.
Provide support to advocacy efforts and community outreach activities as assigned or requested by the CEO, Chief Operating Officer, or Director of External Affairs.
Develop and foster effective collaboration with and between physicians and advanced practice provider leadership to ensure an integrated approach to providing service and fulfilling Gillette goals and objectives
Staff management & development
Master’s Degree in Business Administration with a concentration in Management, Leadership or Healthcare preferred, or a Master’s in Healthcare Administration with a concentration in ambulatory or acute care, or a related Master’s degree.
Significant experience in a patient care setting which has included working with physicians and advanced practice providers.
A minimum of three to five years of experience in a senior formal leadership role in a hospital or clinic environment with revenue generating departments.
Broad operational healthcare leadership, which include improving customer satisfaction, employee engagement and trust, fiscal performance, and clinical quality.
A track record of influencing others (both direct reports and across departments) to action through thought leadership, trust-based relationship building, active engagement, and a results-oriented
Workflow knowledge of electronic medical record and practice management systems, specifically Cerner.
Has the desire to teach and support others and the ability to adjust teaching style to the learning needs of new and current team members to facilitate successful training and mentoring.
Experience in a pediatric healthcare setting
Fellow of the American College of Healthcare Executives
Gillette Children's Specialty Healthcare is an independent pediatric hospital specializing in treating children who have complex conditions, rare disorders and traumatic injuries. Gillette providers treat patients - including adults who have conditions that began during childhood - who have medical needs that are often too complex for most other health care providers. We're different because of our focus. We center our care on conditions affecting the musculoskeletal and neurological systems. We also partner with Regions Hospital to operate Minnesota’s first Level I Pediatric Trauma Center.In addition to our 60-bed hospital, we have eight primary clinic or hub locations, 11 outreach sites and one adult clinic. We serve more than 25,000 patients each year.Our reach is local, national and global. Annually we serve patients from all Minnesota counties, nearly all 50 U. S. states and more than 10 countries.Gillette is a Twin Cities Top Workplace and a National Top Workplace. We offer competitive pay, a strong benefits package and flexible schedules. Plus we give employees something that sets us apart: a chance to take part in our mission. Come to work for Gillette, and you’ll improve the lives of countless children and adults who have disabilities or complex medical conditions.