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The Nursing Director is responsible for the strategic direction, planning and oversite of Nursing and clinical practice within the Cook County Health (CCH) Primary Care Centers. The Nursing Director seeks innovative approaches to develop goals and plans for the Health Centers/ Clinics in relation to system-wide vision and goals, establishment of high reliable practices and professional practice which reflects evidence based care and an excellent patient experience. The Nursing Director, Primary Care/ Clinical Practice is responsible for ensuring clinical and management staff competence to deliver the highest standards of integrated, coordinated clinical care, maintain and develop institutional policies, procedures and work flows, practice continuous quality improvement, continuous readiness and proactive financial management for the department. Works collaboratively with medical, operational, managed care and other leaders / disciplines within the Patient Centered Medical Home (PCMH) to design, implement and enculturate a highly reliable team based model of care which improves patient experience, patient engagement; coordination of care, quality and patient outcomes in a cost effective manner. Develops, implements and monitors initiatives that promote zero harm for employees and patients, promotes staff engagement and supports CCH growth and strategies. . Implements and puts into practice applicable Magnet standards and system wide nursing leadership initiatives for Primary Care Health Centers and Clinics. The Nursing Director functions in a leadership and supervisory capacity providing clinical direction to the Clinic managers and clinical staff within the division of Cook County Health (CCH) Primary Care Centers.
This position is exempt from Career Service under the CCH Personnel Rules.
General Administrative Responsibilities
Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
Participate in collective bargaining negotiations, caucus discussions and working meetings
Document, recommend and effectuate discipline at all levels
Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements
General Administrative Responsibilities continued
Direct and effectuate CCH management policies and practices
Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
Contribute to the management of CCH staff and CCH’ systemic development and success
Discuss and develop CCH system policy and procedure
Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
Work with Labor Relations to discern past practice when necessary
Establishes roles and responsibility, performance goals and objectives for the nurses and clinical staff in accordance with Department of Nursing and Ambulatory policies, practices, and objectives
Monitors and evaluates the overall nursing/clinical staff care delivery system within the ambulatory CCH Centers to ensure integrity of patient care within established efficiency, safety, and quality standards.
Makes rounds to assess and evaluate the patient experience and patient care needs and to ensure care delivered meets Standards of Care and Practice criteria for the designated specialty as required by regulatory, state, federal or professional organization’s guidelines.
Responsible for ensuring that nursing personnel/clinical staff provide optimal customer service and an exceptional patient experience.
Collects, reviews and analyzes patient acuity/risk status, patient volumes and staffing data to determine staffing patterns and project staffing needs, to ensure adequate staffing within each primary and specialty center.
Develops education staff into Subject Matter experts for clinical practice in Primary care, based on PCMH principles of care delivery and team based care
Develops clinical staff roles/responsibilities and performance metrics, with an emphasis on preventive care, chronic disease management, patient education, patient self-management, smooth transitions of care across the continuum and clinical documentation.
Works with and provides assistance to develop division specific quality and safety initiatives. Participates in development, implementation and evaluation of the ambulatory and specialty clinic division’s Performance Improvement Program. Works with clinic managers, on duty administrators and other supervisory staff to ensure integration of high reliability practice and performance improvement activities into daily practice and workflows
Provides guidance and practice changes to prevent safety events
Establishes and reviews individual performance goals for clinic managers related to clinical care delivery. Ensures they are educated and informed of all policies, procedures, performance improvement, and quality initiatives.
Provides direction to clinic managers in the recruitment, training and retention of qualified clinical staff. Provides guidelines to managers and works closely with professional development staff to ensure continuous education and current, updated competencies, certification and licensure of clinical staff.
Ensures staff are educated and competent and have proper tools/support to implement clinical practice standards that ensure evidence based, high reliability practices.
Participates in fiscal planning for the division.
Reviews expenditures and budget to ensure labor costs and expenses are within established annual guidelines. Identifies capital and expenses critical to the delivery of high quality safe care.
Demonstrate and promotes an awareness of patient rights; provides training to staff to ensure their knowledge and awareness of patient rights; functions as a patient advocate.
Prepares and submits divisional performance reports on a monthly, quarterly and annual basis.
Participates in nursing committees, medical and ancillary committees to ensure nursing division is actively linked to and in collaboration with all patient care systems.
Ensures that Magnet and safety initiatives are planned and implemented
Establishes Shared Governance/Clinical Practice Committees for CCH Primary Care Centers
Develops relationships with collective bargaining representatives and labor leaders to ensure that CCH strategies and priorities are known and drivers of clinical decisions and performance
Provides guidance and reviews disciplines of clinical staff related to clinical performance, competency, skill level and patient safety- participates in the disciplinary process as needed.
Executes on strategic initiatives and ensures accountability for implementation / monitoring by clinic management staff
Leads clinical policy development specific to CCH Primary Care Centers
Ensures that CCH Primary Care Centers are in a state of continual readiness for Joint Commission and other regulatory bodies
Partners with Operations, physician leadership and other system leaders for CCH Primary Care Centers for policy development, implementation of initiatives that ensure performance improvement in safety/ quality, patient experience and efficiency.
Collaborates with other system clinical leaders (Social Work/ Behavioral Health, WIC, pharmacy, IT, etc.) to develop policies/ practice which are applicable to care delivery in CCH Primary Care Centers
Collaborates with CCH Nursing Education department to develop/ implement education relevant to Health centers
Collaborates with CountyCare and Managed Care Network to ensure HEDIS and other quality measures are met and high/ moderate risk patients are appropriately identified and receive care/ support
Performs other related duties as required.
Reports to the Associate Nurse Executive, Ambulatory Services
Licensed as a Registered Professional Nurse in the State of Illinois
Graduation from an accredited institution of Nursing
Master’s degree in Nursing, Business Administration, Healthcare Administration or a related field
Seven (7) years of professional nursing experience with at least (2) years of experience in an ambulatory care setting
Five (5) years of nursing management experience with a large scope of responsibility; and supervision of a large number of staff with at least Two (2) years of management experience in ambulatory care setting
Three (3) years Director (executive) level administration experience
Must be able to travel to work sites throughout Cook County
Previous experience working with organized labor
Ambulatory Care Nurse Certification, Nursing Leadership, and/ or Specialty Nursing Certification,
Knowledge, Skills, Abilities and Other Characteristics
Expert knowledge of Nursing Practice standards, state law, ambulatory regulatory and accreditation standards
Thorough knowledge of ambulatory Clinic operations, Managed care and Medical – Surgical Nursing principles, practices and procedures
Thorough knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection of the confidentiality and security of healthcare information for all patients
Diverse knowledge and skill of treatment systems and clinical practices, including but not limited to Pediatric and Adult Care, Management of patients within a variety of medical and surgery specialty areas, including Ophthalmology and Patient Centered Medical Home, Management of Chronic Disease, Preventive Care, Patient engagement strategies, Change Management skills, Stroke care management
Demonstrated leadership skills in a fast paced environment within established time constraints and complex situations
Demonstrated skills in the following applications of the elements of management: Planning, Organizing, Staffing, Delegating, Coordinating, Budgeting, Evaluating, Director / Supervisor
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Excellent interpersonal and patient relation skills
Good personal computer skills
Ability to function as a role model for clinical excellence
Ability to supervise, direct, and review activities of nursing personnel
Ability to create and maintain complete and accurate records and reports
24 / 7 oversight responsibility
Physical and Environmental Demands
This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.
For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER