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The Performance Improvement Specialist works closely with the Vice President of Operations to support the daily needs of the organization from an operational, project management, strategic initiative and analytical capacity.. Responsible for facilitating activities, communication and support on behalf of the Vice President of Operations; serves in a secondary support capacity for Emergency Management and coordination of various activities in conjunction with the executive administration team. Supports in the development of Metrics, assessment of data analytics and project implementation. At the discretion of Senior Leadership, assumes responsibility in supporting process improvement planning and direction, best practice development. Presents, facilitates, and leads assigned process improvement events using methods of culture appropriate team building, data gathering and analysis, problem solving and project management. Provides operational assistance and resources to support Pavilion and System led projects and initiatives. Must be proficient in utilizing data analytic tools to analyze operational data and must have the ability to navigate Epic reporting; affectingly communicates recommendations to Sr. Management. Identifies as a professional who supports the Harris Health System Vision, Mission and Policy statements, and regulatory/professional standards. Supports the organization's journey to a Higher Reliability Organization.
Degrees: Masters Degree in Hospital Administration/ Business Administration required ; with an emphasis on healthcare (preferred).
Work Experience: Five (5) years of work experience with hospital operations and analytics with a proven track record of metrics development, coaching and leading initiatives. Experiences with leading and supporting Performance Improvement initiatives. Expert in MS Office components including Word, Excel, Visio, Tableau, designing reports and developing executive level presentations. Experience with SharePoint and Epic required.
Management Experience: One (1) management experience of lead supervisory experience
Communication Skills: Above Average Verbal (Heavy Public Contact) Exceptional Verbal (e.g., Public Speaking); Writing - Correspondence/Reports
Proficiencies: MS Access, MS Excel, MS PowerPoint, MS Word, Personal Computer, Typing
Knowledge/ Skills/ Abilities: Analytical, Medical Terminology, Research
Work Schedule: Flexible
Other Requirements: Healthcare Operations management, project management and Epic experience required. Experience with change management preferred. Black Belt in Lean six-sigma from recognized certification agency preferred.
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.