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JOB SUMMARYThe Customer Engagement Specialist is responsible for developing and maintaining excellent relationships with new and existing individual and Medicare members resulting in increased levels of customer retention. Provides proactive and responsive communication to create the optimal customer experience.ESSENTIAL FUNCTIONS OF THE ROLEPerforms outbound (telephonic, written, or face-to-face) communication to assist members in optimally using their benefits and services.Leads specific member campaigns such as Annual Notice of Change (ANOC), welcome calls and disenrollment.Participates in ANOC and other member meetings to inform on resources and communicate plan benefit information.
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