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Duke Homecare & Hospice offers hospice, home health and infusion services. Hospice care is offered to terminally ill patients in their home, skilled-nursing facilities, assisted-living facilities, and at our two inpatient facilities located in Hillsborough and Durham, North Carolina.
Location: Durham 27710
General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.
Duties and Responsibilities of this Level
Schedule and maintain calendar of appointments, meetings and travel itineraries, and coordinate related arrangements.
Act as a liaison between the department and external groups.
Explain policy/procedures to other parties based on knowledge of the company and department guidelines.
Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designate intervals and as requested.
Provide administrative support for senior leaders
Collect, compile and analyze moderately complex data and information.
Coordinate special projects
Prioritize and resolve inquiries (phone, e-mail, in person).
Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments within prescribed schedule.
File and retrieve records in accordance with established procedures and filing systems; research lost or missing records in accordance with established procedures; verify information against existing records; post information to records or ledgers.
Provides telephone and reception coverage in accordance with established triage processes, greets and announces walk-in guests to office, pages clinical staff appropriately, thereby facilitating clear and consistent communication processes. Provides such services in a professional manner that promotes positive customer service to all internal and external parties.
Position does require rotation of covering phones on Saturdays
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education High school education or equivalent.
Experience Two years of administrative support experience of increasing variety and/or complexity
Degrees, Licensure, and/or Certification N/A
Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools.
Thorough knowledge of department policies, procedures, and goals.
Distinguishing Characteristics of this Level N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.