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Martinsburg Veterans Medical Center
Martinsburg, West Virginia
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Veterans Affairs, Veterans Health Administration
Augusta, Georgia
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West Palm Beach, Florida
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PC Technician
The PC Technician provides day to day incident ticket remediation. Areas of support include desktop hardware, peripherals, operating systems, print devices, and end-user software applications. RESPONSIBILITIES: * Provides first level technical support, including, but not limited to installation, configuration, troubleshooting, moves and remedial repair of PC Equipment. * Responds and follows up to incident tickets in a professional and courteous manner by investigating and asking appropriate questions to support end-user needs. * Accurately documents information into incident tickets. * Contacts and follows-up with end users in a timely manner (within service level agreements SLA). * Contacts vendor sup
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For assistance please contact customer service at 888.491.8833 x 2344 | candidatesupport@naylor.com .
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