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You bring your body, mind, heart and spirit to your work as an End User Analyst Supervisor.
You know when to move quickly. When to sit quietly. When to laugh loudly.
Youâ™re generous with your thoughts, your partnerships and especially your voice, because your opinion matters.
Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
Platte Valley Medical Center is a partner of SCL Health which is a nonprofit healthcare organization that focuses on person-centered care. Our 98-bed community hospital is proud to offer comprehensive, integrated care focused on holistic health. We are proud to extend the mission of SCL Health by providing care for the poor, the vulnerable, our communities and each other.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.
Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.
Weâ™re proud of what we know, which includes how much there is to learn.
As an End User Analyst Supervisor, you need to know how to:
Â·Supervise End User Analyst team. Oversee daily and on-call work schedules, approve associate timecards, equipment ordering, inventory tracking and report, and HR personnel issues. Assist manager with interviewing, hiring, and performance feedback of associates. Monitor productivity and quality standards; keep STSC leadership apprised of End-User Analysts activities and potential problems.
Â·Monitor and handle troubleshooting of systems, dispatching to appropriate resource if unable to correct issue. Troubleshoot PC and Printer based issues and at times utilizing remote software where appropriate. Adequately document resolution to issues in STSC ticketing software. Maintain and update policies and procedures for areas of responsibility.
Â·Keep user base informed of systems changes (software/hardware upgrades, planned down times, system unavailability). Disseminate information to STSC and end user base when appropriate. Update support staff regularly on the status of projects, trouble tickets and system changes.
Â·Respond to voicemail, email and ticketing application messages according to priority schedule. Assist with writing problem-solving techniques to be put into STSC ticketing software database.
Â·Support new systems or new facets of existing systems, and keep abreast of technology changes. Participate as the primary agent in the setup and implementation of desktop systems including hardware and software installation, network connectivity, VOIP and analog phone sets/systems installation, and backup systems.
Â·Manage special projects from beginning to end. Develop work plans, tasks, and time estimates. Plan, schedule and prioritize time to complete project tasks and deliverables. Lead project team members to complete project tasks, ensuring that a quality product is produced, on time and within budget.
Â·Serve as mentor and subject matter expert for End User Analysts; assist with training new associates. Assist supervisor in promoting teamwork, customer education and satisfaction while developing the vision required to deliver quality customer service.
We hire people, not resumes. But we also expect excellence, which is why we require:
Â·High School Diploma or equivalent, required
Â·Associate's Degree in computer related field, preferred (Associateâ™s Degree may substitute for two (2) years of work experience)
Â·IT-related certification, required within 90 days of hire or transfer.
Â·Minimum of five (5) yearsâ™ experience in healthcare, technology, or related field, required
Â·Experience in performing PC setups, troubleshooting hardware and software problems, designing configurations for desktop computing systems in a network environment, required
Your next move.
Now that you know more about being an End User Analyst Supervisor on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.
SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the health of the people and communities we serve, especially those who are poor and vulnerable. Founded by the Sisters of Charity of Leavenworth in 1864, our $2.8 billion health network provides comprehensive, coordinated care through eight hospitals, more than 150 physician clinics, and home health, hospice, mental health and safety-net services primarily in Colorado and Montana.