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Sr Business Application Analyst (Salesforce) - Community Health Choice
Harris Health System
Location: Houston, Texas
Type: Full Time
Internal Number: 157515
JOB SUMMARY: Responsible for understanding the business and business requirements in relation to applications / systems, reporting, and processes. Research system / application issues, recommends solutions, and coordinate system / application modifications to correct issue. Works with business units to clarify new requests and interpret needs. Provides functional system /application knowledge, as well as technical expertise for specified system / applications. The job includes significant or complex system configuration, process design, data analysis and issue resolution. Assist with the development of standards and best practices, design of user guides / procedures.
1. Education/Specialized Training/Licensure:
Bachelor's Degree in Business, Information Technology, Computer Information Systems, Systems Engineering, related fields or four (4) years of related work experience may substitute for the bachelor's degree.
2. Work Experience (Years and Area):
2 years of experience in information systems.
Salesforce experience strongly preferred.
SPECIAL REQUIREMENTS: 1. Communication Skills: Above Average Verbal (Heavy Public Contact) Writing /Composing (Correspondence / Reports )
2. Other Skills: Analytical Mathematics Medical Terms Statistical P.C. MS Word MS Excel
3. Advanced Education: Bachelor's Degree Major: Bachelor's Degree in Business, Information Technology, Computer Information Systems, Systems Engineering, related fields or four (4) years of related work experience may substitute for the bachelor's degree.
4. Work Schedule: Flexible
5. Other Requirements: Knowledge: * Knowledge of Microsoft technologies, troubleshooting application issues and errors * Strong SQL Server experience. * Strong knowledge of technical and business analysis * Knowledge of relational databases, web and client-server concepts * Knowledge of the healthcare industry in general and specifically of the health insurance environment is preferred. * Knowledge of ETL Tools and Techniques * Understanding analyzing, documenting, and providing resolution for assigned complex issues.
Preferred Knowledge: * Knowledge of the healthcare industry in general and specifically of the health insurance environment is preferred.
Skills: * Strong business analysis and analytical, problem-solving, organization, and customer service skills. Strong communication and presentation skills (both oral and written). * Ability to work independently and be effective in ambiguous and/or changing situations. * Identify and diagnose unknown/unmet, complex issues. * Creatively formulate solution options for complicated problems * Understand design principles across multiple problems / solutions * Perform Report development * Write complex T-SQL queries * Ability to work with the following Microsoft technologies: * Microsoft SQL Integration Services, SQL Server Analysis Services and SQL Server Reporting Services, and Internet Information Services * Microsoft SQL Server 2008+ * Microsoft Office suite, with strengths in Excel, Word, and Visio * Microsoft Team Foundation Server * Ability to work with IS resources, server administrators, database administrators, solution architects and developers
Preferred Skills: * Ability to work with the Microsoft SharePoint is preferred.
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.