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Patient Access Associate I Registration Specialist
Location: Denver, Colorado
Internal Number: 13387
You bring your body, mind, heart and spirit to your work as a Patient Access Associate I / Registration Specialist.
You know how to move fast. You know how to stay organized. You know how to have fun.
Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
Saint Joseph Hospital is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 365-bed facility is one of the top-ranked hospitals in Denver, and has been awarded the highest national recognition possible for nursing excellence â“ Magnet designation â“ by the ANCC. We are proud to extend the mission of SCL Health by providing care for the poor, the vulnerable, our communities and each other. Our deep community roots date back to 1873, making us one of the oldest hospitals in Colorado.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.
Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.
Weâ™re proud of what we know, which includes how much there is to learn.
As a Patient Access Associate I / Registration Specialist, you need to know how to:
Register patients. Confirm, enter, and/or update all required demographic data on patient and guarantor on registration system. Avoid overlays and duplicate patient medical records. Follow procedures when identifying a patient and applying the patient identification bracelet. Register patients during downtime following downtime procedures and enter data into registration system immediately upon system availability.
Obtain and explain copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization if not verified by PASC. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verify insurance to determine coordination of benefits and obtain authorization and/or referrals as required. Screen for and process non-covered services and waiver of liability (ABN) through automated screening at time of service.
Inform self-pay patients of liability due, prepayment requirements and coordinate screening of alternate funding sources if applicable. Prepare estimate of procedures, calculate advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Coordinate with clinical areas and other ancillary departments to obtain accurate orders in order to establish patient financial expectations.
Collect patient payments and provide accurate receipt. Post all payments in system. Reconcile receipts with cash collected and completes required balancing forms. Document patient account notes for all interactions/transactions.
Maintain departmental and/or individual work queues and reports as required. Explain/answer patient billing inquiries and interpret statement data to resolve accounts. Escalate account issues which cannot be resolved. Update the emergency department room tracking system.
We hire people, not resumes. But we also expect excellence, which is why we require:
High School Diploma or equivalent, required
Strong organizational skills and attention to detail, required
At least one (1) year of experience in the hospitality or service industry, preferred
Your next move.
Now that you know more about being a Patient Access Associate I / Registration Specialist on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.
SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the health of the people and communities we serve, especially those who are poor and vulnerable. Founded by the Sisters of Charity of Leavenworth in 1864, our $2.8 billion health network provides comprehensive, coordinated care through eight hospitals, more than 150 physician clinics, and home health, hospice, mental health and safety-net services primarily in Colorado and Montana.