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Job SummaryProvides telephone, email, and web submission support for the entire enterprise health system. Services issues are reported as incidents or service requests. Using common trouble-shooting techniques and questions the analyst will attempt to resolve the issue using a documented fix or workaround on initial touch or contact.Job DutiesReceives customer calls in a courteous manner.Records the details of the incident or request into the call ticketing system.Assesses the impact and urgency of the issue and sets priority according to standards.Attempts to resolve the issue using a documented solution or workaround in an attempt at first touch resolution.In the case of a workaround, determines the correct path for a perm