The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
Service Desk Analyst Associate (Work from Home - North Central Pennsylvania Resident)
Job SummaryProvides telephone, email, and web submission support for the entire enterprise health system. Services issues are reported as incidents or service requests. Using common trouble-shooting techniques and questions the analyst will attempt to resolve the issue using a documented fix or workaround on initial touch or contact.Job DutiesReceives customer calls in a courteous manner.Records the details of the incident or request into the call ticketing system.Assesses the impact and urgency of the issue and sets priority according to standards.Attempts to resolve the issue using a documented solution or workaround in an attempt at first touch resolution.In the case of a workaround, determines the correct path for a perm
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