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The Application Analyst System Support is responsible for advancing the operational function efficiently of the assigned applications. This includes advising and assisting customers and PFS Associates in the operation and administration of Patient Financial Services system application (MEDITECH), collaborating with customers and Patient Financial Services Associates to enhance their work methodologies and tools; and maintaining a customer-centric technical knowledge and focus when contributing to the analysis, design, development, testing, documentation and implementation activities of the assigned software.
Develop training manuals and documentation for PFS (Patient Financial Services) BAR (Billing Accounts Receivable) system.
Train departmental and other applicable CHRISTUS Associates in the proper use of PFS BAR system.
Perform BAR system application testing and provide detail result information to applicable systems support Applications Analyst (Information Management Department).
Work collaboratively with Management and PFS Associates in order to learn processes necessary for the table build, testing, training and delivery of BAR applications.
Identify system related issues and concerns and communicate them to the applicable BAR system support Applications Analyst (Information Management Department) and develop options and recommendations.
Assist with the development and deployment routine system reports.
Responsible to learn complex MEDITECH query and report writing. Develops and deploys complex reports as requested by PFS Management and/or its Customers.
Assist in the coordination, preparation and conducting of training or education sessions for internal and external Associates and customers.
Maintain increasing technical knowledge of the assigned application.
Work with vendors regarding information service request or issues to obtain support, information and assistance.
Produce required department reporting associated with projects and problems assigned.
With limited supervision, define boundaries, set priorities, plan and manage multiple projects. With limited guidance, develop detailed project schedules for all assigned projects, mapping dates and resources to tasks.
Assist Program Directors to effectively communicate research or define system functionality as it relates to Business Office process improvement or redesign.
Maintains and demonstrates good teamwork on assigned projects through actions and job performance.
Provide effective customer service by being courteous, polite and friendly at all time acknowledging Associates or clients timely to determine their needs and help resolve issues or requests.
The Applications Support Analyst-Associate is also responsible for providing the technical skills and business knowledge necessary for the on-going support of the assigned systems and technologies.
The Applications Support-Analyst Associate must ensure that the systems are in line with the customers' needs. He/she must maintain contact with vendors and the appropriate levels of departmental, corporate, and user management, to exchange information and ensure the proper adherence to the organization's policies and procedures.
The Applications Analyst Associate is responsible for implementation of analysis, design, development and post-implementation support of applications and strategies that will further the organization's business and healthcare delivery success.
Perform other duties as assigned or required.
Requirements:
Associates degree preferred or significant experience (2 years) in a healthcare discipline such as: Nursing, Pharmacy, Medical Records, Billing, Admissions, Information Systems, Accounts Payable or other major healthcare business or clinical discipline recommended.
Information system training preferred.
Possess an understanding of computers, database, and network technology.
Verbal and written communication, and interpersonal skills to effectively interface, train and collaborate with internal and external Associates, clients and customers at all levels.
Project management and problem-solving skills.
Must be able to work in a team environment, prioritize and organize multiple tasks, projects and be detailed oriented
Social intelligence and analytical methodology is required.
Six months of successful hands-on experience with at least one-year healthcare information systems application recommended.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
