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Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time, Monday – Friday
The role you’ll contribute:
This position will be responsible for strategic process design and improvement for IT Enterprise Service Management practices. They will provide advisory, consultation, and innovative solutions in response to enterprise needs. This position will work with the Director of Service Management to identify opportunities for AIT service improvement both internal to the Service Management Office and external to the entire AdventHealth organization. Oversees new service development and participates in service design or improvement meetings to represent service management guidelines and cross functional process design.
The value you’ll bring to the team:
Executes the tasks associated with service design, service transition or service operations
Acts as liaison between practice owners, managers and users to evaluate and implement process improvement opportunities.
Ensures all parties understand ownership and accountability between service management supporting teams by communicating consistently and keeping accurate documentation throughout the change management cycle.
Provides group training on service management practices and tools using approved Service Management Training presentation.
Stays current with emerging trends in service management, proposing and developing plans to further the function.
Mentors other team members who may be less experienced in service management area in meeting various business needs.
Assists in facilitating and promoting organizational change.
Acts as SME with teams to design test plans and functional test cases.
Coordinates appropriate testing with end users on complex projects, including schedules, resources and environments, if necessary.
Identifies and documents risks and issues through review of implementation and backout plans documented within change records and work with teams to develop mitigation strategies for those risks and issues.
Creates and provides reports for management, summarizing process compliance.
Identify, evaluate, and document opportunities for continual improvement in the approved Service Management application
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.