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AMGA (American Medical Group Association)

Alexandria, Virginia

Mayo Clinic

Rochester, Minnesota

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AMGA (American Medical Group Association)

Alexandria, Virginia

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Seton Healthcare Family

Austin, Texas

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Pearland, Texas

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LifeStance Health

Dallas, TX

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University of Minnesota Physicians

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San Antonio, Texas

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University of Minnesota Physicians

Maple Grove, MN,

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Dayton, Ohio

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Londonderry, NH

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University of Minnesota Physicians

Edina, MN,

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Mesa, Arizona

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Remote, Washington

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Tyler, Texas

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Irving, Texas

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Saint Louis, Missouri

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Gilbert, Arizona

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Help Desk Analyst I
Position SummaryThe role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix Children’s staff. The Level I Analyst tasks entail, but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks, operating systems, and other Phoenix Children’s network supported peripherals. The analyst is expected to capture customer and reported issue details during in-take before escalating and handing off to Tier II support. This position will report to the IT Manager of Customer Service.


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