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SUBFUNCTION DEFINITION: Focuses on how to design, integrate, and manage complex systems over their life cycles. At its core, systems engineering utilizes systems thinking principles to organize this body of knowledge.
Project management Help manage the design, development, and implementation of new and enhanced application requests. Identify the appropriate resources needed to complete small projects. Support the communication between internal and external parties on project related issues and developments. Develop and manage project plans. Determine the scope and complexity of midsized to large projects. Work with cross functional teams. Prioritize assigned tasks and projects based upon directives from supervisor or customers.
Analysis Analyze, design, implement, and maintain moderately complex systems that greatly improves clinical care and patient management. Plan and conduct system testing. Document testing outcomes. Develop technical designs and build tools to automate repetitive tasks to minimize errors and prevent downtime. Design, write, and prepare complete user and technical documentation. Analyze existing documentation and provide corrections and enhancement. Utilizes Development lifecycle process, operating procedures and documentation to implement and support system solutions.
Technical support Provide technical support and third-level problem resolution assistance for production and process issues. Troubleshoot and decipher error messages. Identify required resources to resolve minor to large issues. Utilizes appropriate Change Control methods to implement system solutions. Proactive in the identification of potential issues and conceptualizing solutions. Advance projects to decrease downtime and system issues. Train teammates in evaluating and monitoring system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies. Participate in on-call support rotation and handle incident resolution, problem determination and resolution during that time.
Technical support Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).
Knowledge Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education. Develop and maintain positive relationships, both internal and external to CCHMC. Motivate people and encourage teamwork. Work well with others and fosters a positive team environment. Prepare oral and written presentations. Conduct and participate in instructional seminars. Develop expertise in several Cincinnati Children's computer-based systems. Perform other duties as assigned.
Planning & Implementation
Technology design, planning and implementation for all construction related initiatives
Responsible for IS equipment planning functions during all phases of a hospital construction projects including IS equipment planning, cost estimating, budget management, IS equipment procurement, and implementation.
Apply consultative approach to planning through various methodologies: Visioning and realization of the future state workflows, departmental/clinical surveys, workflow assessments, technology recommendations, cost estimating, and evaluations.
Alignment and optimization of future state operations between the clinical, non-clinical and ancillary services. Identify process improvements that will improve efficiencies
Determine technology scope for facility designs and construction projects. Collaborate with project manager for resource planning and requirements development.
Oversee design and ensure infrastructure requirements are met for all systems and technologies within project scope.
Document design and workflows on floorplans and associated spreadsheets or database, resulting in room by room equipment lists and specifications.
Review architectural and construction drawings to ensure accuracy with intended design. Work closely with architectural engineers to identify design flaws that will eventually result in problems.
Communicate requirements and coordinate with internal IS teams to facilitate technology scoping/design, equipment lists, etc.
Provide technical specification documents for all technologies. Develop room standards and maintain up to date specifications as technologies evolve and provide to architect/MEP designers as needed.
Assist with decommissioning planning and implementation, including assessment of existing equipment and inventory activities.
Technology Scope to include design and planning for (at minimum):
Audiovisual (AV) Systems, Clinical Displays, Status Boards, Digital Signage, PC's, Printers, Nurse Call, Overhead Paging, RTLS (Real Time Location Systems), Telemedicine, Telephones, Televisions, Interactive Patient Care Systems, and Video Platforms.
Bachelor's degree in a related field or equivalent combination of education and experience
5-7 years of work experience in a related job discipline
Expertise with Microsoft Excel or industry standard databases
Experience with equipment/technology implementation in construction projects
Familiarity with architectural software, floorplans and other construction/design related software platforms.
Expertise with architectural software (Revit, AutoCAD, etc.), floorplans and other construction/design related software platforms.
BICSI, CTS or other industry certifications
MEP or electrical engineering design experience
Expertise with Bluebeam Revu PDF markup and collaboration tool
Experience as technology consultant, medical equipment planner or similar.
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.