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Service Desk Technician
The Service Desk Technician provides a range of functions in support of the Information Technology Division and excellent customer service support. Handles Information Technology incidents, troubleshoots technical problems, and responds to customer requests. The Service Desk Technician works on a team that serves as a single point of contact for all customer interactions related to Information Technology issues. Assists customers with issues and provides technical resolutions. Responsible for tracking, fielding, prioritizing, and escalating incoming service desk requests to the appropriate team. Performs assigned functions according to standardized policies and procedures. Basic analytical ability is requ


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