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Summary:The Desktop Support Technician II assists with the installation and support of new and upgraded workstation hardware and software and ensures its integrity and optimal operation; assists with recommending, implementing and documenting new hardware and software solutions that improve the computing experience; devises and executes the solutions for workstation hardware and software issues for segments of a more complex software/hardware problem.Responsibilities:Tests, implements, and documents new/existing solutions for hardware/software to improve and standardize the organizations usage of systems related to desktop s