Scheduler – AdventHealth Outpatient Imaging

All the benefits and perks you need for you and your family:

• Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
• Excellent benefits, market-driven wages and career development opportunities.
• Opportunities for advancement as we expand our network across the nation.

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Per Diem

Location: Lake Mary Outpatient Imaging

The role you’ll contribute:

Direct reporting to the Supervisor, this position is accountable for providing services to patients, referring physicians, and internal customers by ensuring that the procedure scheduling processes are completed in a timely and accurate manner, meeting all defined goals of operation and maximizing efficiency and productivity to produce high levels of customer service.   Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Gathers required information for procedure scheduling and enters it into the system in a timely and accurate manner.
• Answers phones, handles calls and returns any messages in a timely, efficient, and friendly manner.
• Verifies physician order for procedure, diagnosis and exam specifics matches the exam we will be performing.
• Accurately scans in all documents or ensures documents are scanned in the EMR system.
• Documents verification procedure notes in the appropriate field within system to ensure front desk associates and technologists have this prior to patient arrival.

The expertise and experiences you’ll need to succeed:

• Minimum qualifications:
  • Knowledge of Diagnostic Radiological Procedures/Positions
  • High school diploma or equivalent
  • Ability to prioritize and manage simultaneous assignments with frequent interruptions while paying close attention to the details.
  • Ability to work well under pressure with deadlines - sense of urgency.
  • Skill with interpersonal relationships and ability to effectively interact with all levels of staff and outside contacts.
• Preferred qualifications: 
  • Knowledge of outpatient radiology procedures, insurance authorization processes and call center metrics.
  • Medical terminology and office background.
  • Understanding of Coinsurance, Co-pay’s and deductibles and the ability to explain.

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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