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Posted: 26-Sep-24
Location: Phoenix, Arizona
Type: Full Time
Salary: Open
Categories:
Internal Number: 878363
Position Summary
The IT Client Success Specialist I is responsible for improving IT relations and support to all stakeholders throughout Phoenix Children`s Hospital. The Specialist will uncover the unique challenges each client faces and collaborate with all IT teams to create valuable solutions. The role assists with all IT related issues involving client hardware, software, and peripherals owned by Phoenix Children’s Hospital or contracted vendors. This individual displays a level of Information Technology knowledge and workflow understanding necessary to provide outstanding customer support.
Education
- Associate degree in Information Technology, Computer Information Systems, or related discipline OR a combination of education and customer service experience equal to two or more years (Required)
Experience
- Two (2) years of Customer Service experience (Required)
- One (1) year of IT experience or related experience in the job?s responsibilities (Required)
- Two (2) years of experience working in a healthcare setting (Preferred)
Special Skills
- Able to work hospital hours (including nights and/or weekends as needed) (Required)
- Able to operate tools, components, and peripheral accessories (Required)