Job Summary:

The Patients Account Manager is responsible to help develop, plan, organize and implement current and future strategies to bill patients, process payments, minimize bad debt, improve cash flow and manage the overall health of the provider's receivables. This individual will manage the day-to-day activities as they relate to revenue cycle functions which include but are not limited to billing, collections, accounts receivables and customer service/collections for patients. This position is responsible for achievement of all productivity and quality goals of the facility for the revenue cycle areas managed.

Responsibilities:

• Recommends and implements appropriate training programs that will further enhance and improve the technical competencies of the staff.
• Assists in the preparation of monthly management reports providing key revenue and operational metrics and analysis.
• Assists with cash management projections and forecasting activities. Assists in optimizing financial systems and processes resulting in more efficient financial processes and controls to ensure the highest level of data integrity and accuracy.
• Ability to efficiently and proactively manage others. With a strong ability to communicate well verbally and in writing with internal departments and insurance vendors.
• Ability to create and implement effective schedules for staff while achieving all production and quality goals.
• Demonstrated project management skills.
• Implementation and supervision of policies and procedures ensuring accuracy of data on all documents and bills to third party billing companies, Medicare and Medicaid, as well as insurance denial review as appropriate.
• Ability to multi-task in a fast and high pressure environment.
• Ability to field and address concerns and questions.
• Stringent adherence to all HIPAA laws.
• The positions require a thorough knowledge of the necessary practices and procedures for Facility Billing, Insurance Verifications, Third Party Insurance coverage, Medicaid and Medicare eligibility, Insurance denial review and overturn procedures.
• Develop AR and statistical reports to share KPI data, denials, cash trends, etc.

Experience:

• Minimum of 4 years of management experience
• Prior experience working within an Academic Medical Center or multi hospital
• Thorough knowledge of healthcare revenue cycle operations, concepts, and policies and their impact throughout the organization, with an in-depth understanding of related functions and issues, including coding, registration, billing, reimbursements, aging accounts, contractual adjustments, and charge capture
• Thorough knowledge of metrics, analytics, and data synthesis in healthcare revenue cycle management to identify trends, produce reliable forecasts and projections
• Thorough knowledge of information technology specific to healthcare revenue cycle management and related functions, including software, hardware, tools, techniques, and systems Invision/Millennium experience a plus
• Prior experience as a Patient Accounting Manager
• Demonstrated experience developing staff competencies, facilitating workflow improvements, and organizing multi-departmental operations. In-depth abilities in resource management.
• Personnel management experience in hiring, training, mentoring, coaching and corrective action
• Experience working with labor unions
• Project Management experience with emphasis on patient accounting system developmentExperience developing strategic plans in the patient accounting

Education:

Bachelor's Degree in Finance or related field of study preferred

About Us:

NorthEast Provider Solutions Inc.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Savings Account
• Paid Time Off
• Holidays
• Tuition Reimbursement