The Manager - Reporting & Self Service manages a team of Data Analysts, Reporting Business Analysts and Integration Developers and is responsible for the design, development, and project management of business intelligence solutions, including reports, dashboards, and other data views, to meet the needs of customers for various data sources. Working with customers and Management to determine priorities as well working with and mentoring of other team members on Business Intelligence concepts and strategies is also an integral role of the position.
In this role, the Manager - Reporting & Self Service will interface with all departments to understand organizational needs and coordinate innovative solutions, leading the team, and instituting development and operational best practices. This role has production responsibility for the organization's scheduled and ad-hoc reporting, dashboards, scorecards and self service analytics using Epic native tools like Slicer Dicer. The Manager - Reporting & Self Service supports the organization's Data Governance program through the development & maintenance of Analytics Catalog, use of Epic's and Workday's technology platform to deliver self service reporting capabilities
Strong analytical and interpersonal skills; demonstrated ability to work with management, and build strong relationships with customers; proven ability to work independently or as a team member; strong problem solving and troubleshooting skills; initiative in enhancing system productivity, functionality, and performance
Accomplished team-oriented leader with demonstrated results in leading a high-performing team and mentoring, developing and holding the staff accountable to planned deliverables
Excellent communication (written, verbal and presentation) and people-facing skills, proven ability to maintain positive peer, leadership, and customer relationships, interacting positively and productively with teams across organizational lines. Demonstrates skills in leadership, critical thinking, and consensus and relationship building.
Strong ability to organize, prioritize and make decisions. Demonstrates ability to lead strategic planning to manage data and IT systems, oversee implementation and operations of IT projects, and manage agency and internal IT resources. Be able to manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and allocating resources in a fast-paced environment
Ability to think logically and analyze and enhance workflow efficiencies and problem solve system issues
Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently. Responsibilities may require occasional evening and weekend work in response to needs of the systems supported.
Advanced understanding of the full reporting delivery life cycle, from requirements definition to report development and testing required as well as understanding of data management best practices and proper use of data management technologies
Experience in analytics specification gathering, review, design, estimation, and general planning for execution, monitoring and control
Hands-on with ability to understand, explain (schemas, data models, entity relationships etc.), and probe and guide developers
Possess a solid understanding of data warehousing concepts, including relational and multidimensional modeling
Fiscally responsible, experienced in managing budgets
Be fluent in SQL
Be data driven, data literate, curious, skeptical, communicative, action-oriented
Manages a team of business intelligence developers and reporting business analysts using Agile software development practices and methodologies in the design, development, and project management of business intelligence solutions, including reports, dashboards, and other data views, by instructing, directing, coaching, scheduling tasks and validating activities, including conducting annual performance evaluations, recording, approving attendance records, implementing progress disciplinary actions, where appropriate, and hiring of new staff, etc.
Manages the creation of standard or custom reports, dashboards, views, etc. summarizing clinical, financial, or operational data for review by executives, managers, physicians and other stakeholders using the Epic Cogito BI tools, SSRS Reports, Workday ERP Reporting & integration tools (Report Writer, BIRT, Studio, CC Integrations etc.)
Lead the BI Team in effective solution design to develop efficient/optimal reports that will use stored procedures, summary tables and reduce duplicative/overlapping reports.
Work with BI Leadership team to develop a strategy for Self Service Analytics using Slicer Dicer, develop a methodology and roll out Epic Slicer Dicer data models.
Assists Director of Data and Analytics with policies and procedures related to data security and integrity.
Works with other directors/managers in IT as well as operations to identify data from other source systems to form richer data sets, including the capture of derived data to address gaps in source system repositories.
In collaboration with the Director and operational leaders/customers, identifies projects and sets priorities for the BI team, ensuring that team members provide excellent user support and adhere to best practices. Handles escalations related to user access or data management issues. Designs and manages strategies and solutions for all database management systems team members within the organization.
In collaboration with the Director, manages the various governance committees to ensure that report requests are reviewed and prioritized appropriately, data is being defined across the enterprise, as appropriate, and there is adoption of data management principles, standards, processes, and controls across the organization.
Leads the implementation and utilization of the report request and development process with the business intelligence team, including the development of an understanding of a report request, assessment of the appropriate tool to be used to provide the data, creation of a report specification in partnership with the operational stakeholder and application analyst, development of the report and validation of the report by the operational stakeholder to ensure quality, timeliness and accountability.
In partnership with the Technical Training team, facilitates the development and implementation of a self-service reporting program across the organization that utilizes tools like Epic's Slicer Dicer program and Qlik Sense, which include a formal training and support plan to help users across the organization utilize these tools.
Manages the customer relationships with the operational managers and directors of NGHS services by gathering and exchanging information, obtaining solutions to problems, and coordinating services to ensure optimal outcomes are achieved.
Trains and monitors staff to adhere to department/organization policies and procedures, compliance and regulatory agency requirements.
Manages all upgrade, update or enhancement efforts associated with the Epic business intelligence tools.
Participates in department and NGHS teams, committees, projects and initiatives as appropriate to support achievement of department and organizational goals.
In collaboration with other team members and leadership, supports the evaluation, adoption and implementation of new methods, tools and technologies in order to meet current gaps in the organization-wide data and analytics infrastructure.
Establishes annual performance goals and employee engagement action plans for the team and reports actual results against those goals and action plans on a monthly basis on the Tier 1 Huddle Board. Holds team members accountable to the achievement of these goals.
Attends and facilitates daily Tiered readiness huddles and escalates any readiness issues that cannot be resolved to a higher level Tiered Huddle (Tier 2 or 3)
Leads the team toward documented procedures and standard work for technical areas, provides cross training to team members to ensure repeatable and consistent process are replicated throughout the technical team.
Prepares and maintains key documents and technical specifications for new and existing solutions.
Independently anticipates needs of all stakeholder groups and identifies and brings forward new ways to solve problems.
Maintains a service oriented approach with customers, providing follow up and responding to issues/ concerns in a timely manner. Answer staff and client questions in person, via email and via phone. Provide after-hours on-call support on a scheduled basis. Responsible for ensuring service level agreement adherence.
In collaboration with the Director of Data and Analytics, leads the organization to be more data driven by helping the operational leaders understand the data and measure performance, challenge conclusions and question the reliability of the data source, and to focus on analytics that matter and are in alignment with strategic priorities, and use data to improve.
Develops relationships with and actively participates in the Manager/TL group within the Information Technology Division.
Independently anticipates needs of all stakeholder groups and identifies and brings forward new ways to solve problems.
Participates in MOD (Manager on Duty on-call rotation.
Troubleshoot problems regarding the reporting applications, and development tools.
Builds and maintains SQL scripts, indexes and complex queries for data analysis and extraction.
Monitors incident management queue. Efficiently troubleshoot, resolve, report and close active issues.
Provide input into the NGHS Information Technology policies, Strategic Plan and annual IT budget and manages departmental spending with leadership peers ensure expenditures are within this budget.
