OverviewThe Desktop and Client Support Technician is responsible for providing technical hardware and software problem resolution to all end user computer, peripheral equipment, and Audio Visual (AV) hardware to ensure operational excellence across all WakeMed locations. Provides technical support by performing installation, diagnostics, repair and preventative maintenance of all client computing hardware, software, peripherals and AV communication equipment. Supports all IT hardware including, but not limited to workstations, laptops, printers, iPads, iPhones, Android phones, and tablets. Maintains print queues for both clinical and business users. Performs hard drive encryption and degauss surplus hard drives. Interacts with other Tier 1 and 2 technical suppo